Ker A. Profile

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$5 USD / jam

8x2j+554, bliss road, lapu-lapu city,

philippines

$5 USD / jam

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Menyertai pada Januari 24, 2023

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Ker A.

@KerrAmimita

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$5 USD / jam

8x2j+554, bliss road, lapu-lapu city,

philippines

$5 USD / jam

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Kadar Upah Semula

QA Team Lead and Market Research Interviewer

Highly motivated Quality Assurance Team Lead, Quality Assurance Supervisor, and Market Research Interviewer with more than 4 years of experience in the Outsourcing Industry. Process and detail-oriented, passionate about quality and ongoing improvement; and good managerial abilities. intelligent and centered on offering practical and efficient methods for achieving client satisfaction. Service personnel with extensive knowledge and expertise in the food sector who can give client satisfaction.

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Pengalaman

Dynata Global

Jan 2021 - Sep 2022 (1 tahun, 8 bulan)

> Ensure production quotas and quality are achieved continuously > To supervise the agent output regarding quality, quantity & efficiency > Responsible for daily work management activities like agent concerns and issues > Organized meetings especially those agents with low performance > Evaluate the production rate from the previous day and diagnose causes and possible solutions to any deviations reflected in the production

Dynata Global

Feb 2019 - Dis 2020 (1 tahun, 10 bulan)

> Conduct performance reviews > Co-ordinate, assign and review work > Identify training needs and train workers in job duties and company policies > Monitored performance of 8 co-workers, giving regular feedback, assessment, and coaching

Dynata Global

Apr 2018 - Dis 2018 (8 bulan, 2 hari)

> The bridge between the client and the respondent > Excellent talent in strategies for deescalate irate respondent > Highly motivated and driven to achieve daily goals target > To gather opinions from different people across the US & Canada > To conduct survey over the phone and record the collected data response