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E-mel berjaya disahkan.
cluj-napoca,
romania
Sekarang jam 4:59 PTG di sini
Menyertai Ogos 24, 2013
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Luciana
@Luciana2009
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cluj-napoca,
romania
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Kadar Upah Semula
Articole Writer - Telefon mobil Engineer - Introducere date Worker
Hubungi Luciana tentang pekerjaan anda
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Ulasan
Perubahan disimpan
Tiada ulasan untuk dilihat di sini!
Pengalaman
Team Leader
Dis 2016 - Hari ini
▪ Responsible for gaining the commitment of employees to the company goals and objectives.
▪ Motivating, monitoring, calibrating, coaching, training, and development of employees as required.
▪ Responsible for communicating the performance goals and measures to staff and for providing
regular and constructive feedback
▪ Meeting or exceeding account performance measures
▪ Responsible for ensuring client satisfaction on quality and service levels.
Quality Analyst
Nov 2015 - Nov 2016 (1 tahun)
▪ Responsible for identification, analysis, reporting and eventual resolution of possible customer
service and technical knowledge issues, through call monitoring, feedback, training and
assessment;
▪ Constantly providing technical specialized input into site quality, training, and operational functions;
▪ Also contributing positively towards both employee and client satisfaction;
▪ Providing timely and actionable data (reports)
Customer Support Representative
Dis 2013 - Okt 2015 (1 tahun, 10 bulan)
English team:
- Understanding customer requirements for support services;
- Handle all incoming telephone inquiries and written tickets in a timely professional manner;
- Analyze information and develop solutions to meet the customer's requirements;
- Participate in team huddles and required training;
- Continuously evaluate and identify opportunities to drive process improvements that positively
impact the customer's experience
Pendidikan
Bachelor's Degree in History - American Studies section
(4 tahun)
Bacalaureate Degree - Filology – Modern Languages
(4 tahun)
Kelayakan
Cambridge Certificate of Proficiency (CAE - Advanced)
Cambridge
2004
Cambridge Certificate of Proficiency (CAE - Advanced)
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Layari Pameran Serupa
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