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$75 USD / jam
Bendera UNITED STATES
$75 USD / jam
Sekarang ini 7:40 PG di sini
Menyertai pada Januari 11, 2015
2 Syor

Caroline H.

@WandCgroup

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$75 USD / jam
Bendera UNITED STATES
$75 USD / jam
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Kadar Upah Semula

Transform Organizations, Culture & Infrastructure

Based in Orlando, Florida USA Transforming Global Contact Centers, Cultures, Building Corporate Infrastructure and, Engaging Employees Proactively. Program and Project Management Senior Leader Executive, who has shaped high-performing contact centers and cultures at Fortune 500 and not-for-profits. Executive leader of consulting teams. Prolific communications, and robust development programs. Develop executable strategy that motivates teams individually and financially to exceed the corporate objectives through various economic cycles. Experienced global contact center operations leader, within multiple verticals Experienced in D, E, I &B, Equity Audit facilitation, analysis, training, and road mapping. Employing current human capital practices that attract and retain high-potential talent. Part time university Professor facilitating BA and, MBA International Business classes for an international University. • Strategic Operations and HR Planning • Moving the needle to meet KPIs • High Performing Teams Built • Training Development and Facilitation • Not-for-Profit Executive Leadership • Change Management and Re-engineering • Succession Planning and Development • Performance Compensation Programs • Merger and Acquisition Restructuring • Contact Center and BPO transformation • International Global Contact Center Leadership • Diversity, Equity, & Inclusion Audit facilitation • Multisite and International Employment Relations • Benefits and Employee Resource Group build • Professor facilitating MBA and BA programs • Dual Citizen – USA and UK Operations and HR Executive leading for-profit and not-for-profit organizations. Transforming cultures, acquiring, and retaining bench-strength globally.
Freelancer Project Managers United States

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Pengalaman

Senior Vice President, Operations and DEI & B

Education At Work
Sep 2020 - Hari ini
• Not-for-Profit Organizational Leadership including planning, managing, and overseeing duties and functions of the BPO multi-site Operations teams and, Human Resources Organization, Strategic planning • Operations Leadership, working directly with Fortune 100 clients • HR Leadership, performance management, leave, insurance, retirement, and other benefits • Diversity, Equity, Inclusion and Belonging development, developing a 3-yr equity roadmap, building multiple employee resource groups

Professor, School of Business

Liberty University
Dis 2014 - Hari ini
• School of Business Professor responsible for facilitating online International Business classes to BA and MBA students. Responding to curriculum build requests and ensuring knowledge of international business best-business practices are kept current. Instructor of business administration. Creation of syllabus content, manage a classroom and design lessons and assignments. Also teach business administration or advanced classes in leadership, human resources, or accounting.

Director, Consulting

Capgemini
Jan 2014 - Mei 2020 (6 tahun, 4 bulan)
Consultant who worked with Fortune 100 clients in the Financial Services and Insurance Industry to set up contact centers, Build Agile Scrum Teams, Transform processes in call centers that yielding returns on investments in $Millions and reductions of workforce as needed, while improving the customer's journey. Plethora of happy clients - who have utilized our services multiple times.

Pendidikan

DBA International Business from Liberty University

Trinity University, United States 2017 - 2022
(5 tahun)

Post Masters Certification, International Business

Northcentral University, United States 2011 - 2017
(6 tahun)

Kelayakan

International Scrum Master

International Scrum Master Institute
2016
International Scrum Master.

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