acidit

Professional Summary More than 12 years of experience in the Information Technology field. Extensive background in project management specializing in data and system integration, change control management, ERP, infrastructure, and software development. Able to establish and develop effective technical groups and programs. Experienced in budget administration, project and resource planning, and IT consulting in the fields of Finance, Legal, Insurance, Gas and Oil, and Telecommunications. Adept at directing successful, multi-million dollar projects, supervising complete project life cycles. Hands-on manager with ability to liaison between technical and non-technical personnel. Outstanding leadership, presentation, and communication skills. Experience Parkland Industries – Red Deer, Alberta Parkland Income fund is Western Canada's largest independent operator of retail and wholesale fuels and convenience stores. It also transports fuel and other products and operates the Bowden refinery near Red Deer, Alberta as a storage and contract-processing site for specialty petroleum products. Parkland's geographic reach includes British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and the Yukon Territory, with a focus on non-urban markets. Its retail business operates under the brand names FasGas Plus, FasGas, RaceTrac Fuels and Short Stop Food Stores. Its wholesale business, which supplies propane, bulk fuel, heating oil, lubricants, industrial fluids, agricultural inputs and associated services, operates under the Neufeld, Columbia Fuels, United Petroleum and Great Northern Oil brands. In addition to its own brands, Parkland has branded distributorship agreements with Esso, Sunoco and Petro-Canada. Senior IT Project Manager – PMO and Integration Consultant 8/08 to 9/08 • Development of IT Project Management office. • Lead Senior VP project status update meetings. • Facilitate common language translation between senior VP’s, business units, and technology department. • Management of Venders including, but not limited to, Telus, Shaw, IBM, and Systime. • Management and oversight of all technology related projects including, but not limited to, infrastructure, telecom, applications, integration, ITIL, and security. • Management of ERP using JD Edwards via 3rd Party integration layer. • Integration projects; o VersaPOS point of sale integration – Retail and Commercial o Debit / Credit card integration – Dealer and Corporate o Shaw Tracking XML integration – Fuel Transportation o Touchstar integration – Fuel Transportation o End of Day fuel dip integration o Daysheet interface integration o Rack Pricing integration o CSI integration – Sales order / Inventory o Integration of legacy AR / AP systems • Implementation of Windows SharePoint Services as introduction intranet solution. • Design and Implementation of DR solution using Citrix and Blade server technology. • Development of Change Control policies and procedures. • Management of training material development and roll-out. • Utilization of Agile and Scrum methodologies. • Six Sigma techniques utilized in development of impartial project prioritization matrix. • Direct management and mentoring of project management staff and contractors. • Development of footprint used to board acquired gas and oil companies; most recently, Columbia Fuels. • Development of online dashboard. • Participation in due-diligence activities related to acquisitions. Information Technology Group (Sprint / Nextel / Boost) – Overland Park, Kansas Sprint Nextel Corporation is a telecommunications company, based in Overland Park, Kansas. The company owns and operates the third largest wireless telecommunications network in the United States, with nearly 52 million customers. Sprint is a global Internet carrier and makes up a portion of the Internet backbone. In the United States, the company also operates the second largest wireless broadband network and is the third largest long distance provider. Senior IT Project Manager –Data Integration Consultant, 10/07 to 8/08 (Contract) • Served as System and Data Integrator / Technical Lead / Project Manager for series of projects over more than 10-month period. Developed project budgets and plans, and determined resource requirements. • Managed enterprise migration of Integration Digital Enhanced Network ( iDEN) based Nextel to Code Division Multiple Access (CDMA) based Sprint trunks. • Managed Database Administration, Technical Implementation for Vendor Products, and Technical Infrastructure teams. • SharePoint MOSS 2007 implementation with customer facing payment processing portals. • Lead on discovery calls and collaboration efforts with business and infrastructure teams. • Worked closely with business and technical groups, coordinating and leading all phases of project life cycles. • Compiled requirements, coordinated schedules, and oversaw projects to final implementation. • Provide project support and leadership to cross-functional teams consisting of members from key business functions and technical functions to document, analyze, and lead improvement initiatives. • Project evaluation, definition/goal setting, project planning, and identifying/securing appropriate resources. • Delegate work and manage deliverables, analyze complex information, develop and present recommendations to leadership, share information with appropriate internal/external constituents. • Delivery of improved performance measurement capabilities. • Develop and manage relationships with cross-functional stakeholders, venders, and senior VP’s. • Manage team responsible for several process improvement projects and/or activities. • Overall responsibility for ensuring project implementation and/or support within scope of responsibility, to include activities such as process flow definition, operational readiness support, process documentation, and communication. • Oversee and manage the development and implementation of call routing, reporting and analysis tools for call center platform voice traffic, as well as all infrastructure changes to over 70 call centers. • Work with several departmental and cross-functional teams to develop accurate and useful requirements, reporting structure and tools for internal operations team and for our customers. • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. • Demonstrate good judgment in selecting methods and techniques for obtaining solutions. • Interact with senior internal and external personnel, as well as internal customers. • Monitor projects from initiation through delivery; carried 10-20 projects at any given time. • Work closely with IBM Development and Project Management team in a coordinated effort to ensure Projects are on time, on budget, and within scope. Selected Accomplishments • While only contracted to Sprint Nextel for 6 months, had my contracted extended in the wake of laying off 5000 IT employees and contractors; including my contractor peers. • Quickly earned the support and respect of employees, clients, and venders. • Efficiently led and motivated project calls with up to 30 participants. • Completed all assigned projects on time and on budget; a combined total of 49 in the 10 month term I was contracted. (Over 100 Million in combined budget) • Managed IVR and ICM software releases to production for over 73 call centers in the Sprint Nextel ongoing backend technology merger. Applications and Applied Skills • All projects tracked internally via an open source IBM application. Application tracked project initiation, design, deployment to PM, discovery, development, QA, deployment, and change control. • Project methodology fell within the Agile discipline (2080 Concept), with some projects using Waterfall within the “sprints”. • RAD methodology with prototyping and conceptual testing. • Utilized SharePoint Designer, Visual Studio 2005, and SQL 2005 for portal development and web parts design and deployment. • Utilized MS Office suite for document created and publication, including Visio call flow designs and Project for external tracking. JPMorgan Chase – Systems & Services Technology – Kansas City, Missouri / New York, New York JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.8 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. AVP– Operations & Technology, 09/05 to 10/07 • Brought on board by the SST COO/CIO to manage an enterprise level project to unify the predictive dialing and CTI technologies and application integration throughout the enterprise. • Lead ITPM for major business process integration into JD Edwards Enterprise One. • Lead ITPM on projects to develop client-server, batch, and block mode applications for various financial and administration systems. • Develop and managed SharePoint MOSS farm environments as well as customer facing portal access for over 50 clients nationwide. • Implementation of COBIT 4.0 framework and RACI matrix • Developed and managed software requirements, conducted site visits, produced prototype designs, developed and executed test scenarios, and launched call center solution to the enterprise. • Managed development of central command center and its processes, software, policies, reports, and structure. • Disaster Recovery Coordinator on a global team requiring consistent test case development and execution. Assisted in the successful testing of the global “Avian Bird Flu scenario”. • Led software modification and design projects for capacity planning, campaign management, scheduling, and forecasting applications. • Functioned as the capacity planning manager for call center resource planning. • Provide on-going application and infrastructure audits as necessary. • Plan and conduct audits, compile resulting data, prepare and deliver reports to client management, along with recommendations. Selected Accomplishments • Involved with usability testing including serving as the main point of contact for an external usability consultant, identifying aspects of the design to be tested, reviewing the proposed scripts, and accompanying product managers on customer site visits. • Successfully lead a 2 year project to completion, on time, within scope, and under budget. (60 Million budget) • Successfully lead a SharePoint MOSS rollout project into production and assisted with the forward facing development. (1 Million budget) • Full integration of MOSS 2007 with Outlook 2007 and Project server. • Reengineered existing processes for managing software requirements, created systems models, and developed project documentation suite. • Implemented internationalization and localization strategies for products. • Successfully led a CTI data capture project as part of a data modeling and warehousing effort. (20 Million budget) • Received Officer standing within JPMorgan after 1 year of performing. • Received a generous cash bonus and JPMorgan stock both years of service. Applications and Applied Skills • All projects managed via Microsoft Project and Project Server. • .ASP, .NET, VS 05/08, C#, and SQL utilized for SharePoint WSS/MOSS intra and extranet development. • Utilization of WSS and MOSS SDK’s for integration development. • Source code managed via IBM Clear Case with internally designed SharePoint interface. • Iterative focused project methodology with N-Tier application development. • COBIT 4.0 framework implementation. • Scrum teams utilized for client application development and version deployment. • Utilized MS Office suite for document created and publication, including Visio call flow designs and Project for external tracking. Credit Acceptance Corporation (CAC) – Detroit, Michigan / Las Vegas, Nevada CAC provides capital for auto loans to people with substandard credit. The company also provides other services to dealers, including payment servicing, receivables management, marketing, and sales staff training. Lead IT Project Manager (SharePoint Implementation 1 yr contract), 08/04 to 09/05 • As the lead IT Project Manager, I was contracted to architect and implement a SharePoint farm; on time, on budget, and within scope. • Collaborated with in-house IT, DBA, Ops, and BP&A teams to coordination farm design and business process integration and changes. • Designed SharePoint workflow and implemented document management, as well as document disaster recovery plan and Change Management processes. • Weekly status update meetings with corporation Directors and Senior VP’s. • Managed application mods and designs for workforce management, campaign management, forecasting, and data modeling. • Managed rollout of centralized data warehouse for Michigan and Nevada sites. • Managed venders and client requirements. • Developed Business Continuity plan and first year “table top” simulations. • Developed intra-day policies and procedures for newly created blended call center environment. Selected Accomplishments • Completed SharePoint project early, within scope, and well under budget. (5 Million budget) • Successfully implemented Business Continuity process as well as pass on both pre-simulations. • Successfully completed full call center intra-day policies and process. • Completed development on over 30 comprehensive static and dynamic reports. • Successfully led a CTI data capture project as part of a data modeling and warehousing effort. (1 Million budget) • Received invitation to join Credit Acceptance Corp as a permanent employee with US Green Card sponsorship. • Received company Stock at end of contract as a performance bonus. Applications and Applied Skills • All projects managed via Microsoft Project. • SharePoint applications designed within C# and ASP.NET through .NET CIL/CRL layers. • Full Waterfall project methodology was used due to finite parameters required by Executive Management. • Data warehouse developed within an Oracle environment with Crystal utilized by end user. • Six Sigma techniques use to set initial SLA entitlement levels, performance metrics, and development of prioritization models. CIBC (Edulinx / Tricura Student Loan & Collections Division) – Toronto, Ontario Canadian Imperial Bank of Commerce (“CIBC”) is a leading North American financial institution which provides financial services to retail and small business banking customers as well as corporate and investment banking customers. Project Manager & Analytics Director 12/02 to 12/03 • Primary Project Manager for implementation of new call center, servicing Student Loans. • Selected, purchased, and implemented all computer and network systems. • Architected infrastructure, created disaster recovery and data backup procedures. • Responsible for the project and support management of Tricura’s default prevention Systems Unit, Business Analysis of unit, associated auto dialer and related telephony interfaces, LAN, and for overseeing the analysis, design, testing and implementation of enhancements to application software. • Analysis of plan requirements. Responsible for reviewing plan documents and other plan materials to identify the administration requirements of client requests. • Analysis of system functionality. Using the requirements and plan documents to develop system testing specifications for all systems, including but not limited to: o Legacy systems o Interactive Voice response System o Personalized Communication Statements o Calculation Systems o Web applications • When filling the role of a Business Systems Analyst, I was the key resource for handling complex operating issues, testing, and integration related to PC applications, software, voice data communication, automated dialer and symposium inbound call management, as well as managing all IT projects within my unit. • Required to coordinate and attend meeting(s) to review design specifications with the Quality Assurance Manager, Business Analysts, Developers, and others on the team. The outcome was a set of system testing specifications that fully represent the client requirements, the project requirements, and the plan provisions. • System testing o Based on the system specifications, created and documented the test plan. From this, created test cases (conditions, data, and expected results), ran system testing, created issues, tracked resolutions, and documented all final outcomes. This documentation was used to analyze or confirm results if future discrepancies were to arise. • Implementation support. o In the weeks immediately before and after the project live date, assisted in preparing and conducting system functionality training for customer service associates on the team. Also responded to workflow requests, analyzed daily processes, and acted as an expert resource for Customer Service on system functionality and process flow. • Ongoing support. o Monitored the ongoing quality of processing, troubleshoot problems that may arise, and identified ways to improve the efficiency of processing and the system. • Responded to workflow requests, analyzed daily processes, acted as an expert resource for Customer Service on system functionality and process flow. Also assisted with plan and event training. • Responsible for report development to meet expectations of Federal Government and Alberta Government requirements. Report design centered on tools such as Crystal and Microsoft Excel. • Create application training material and delivery of courses in a timely fashion. • Assist Business Units in taking full advantage of existing technology. Selected Accomplishments • Completed call center technology infrastructure and application project on time, within scope, and under budget. (150 Million budget) • Success lead development teams with the creation and modification of over 12 client driven applications. • Successfully completed full call center intra-day policies and process. • Successfully led Mainframe implementation and data flow project. • Successfully completed desktop imaging project and DR requirements. • Received CIBC Presidents award nomination. Applications and Applied Skills • All projects managed via Microsoft Project. • Internal client applications developed with Visual Studio and .NET framework. • Waterfall project methodology was used due to finite parameters required by Executive Management. • RAD methodology used on small applications during prototyping. • Quantitative date mined using general linear models (Early Sigma techniques). CGU Group Canada Ltd (Now Aviva) – Scarborough, Ontario Aviva Canada Inc. is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile and business insurance and premier claims service to more than 3 million customers. Associate Project Manager – Enabling Technologies 09/00 to 12/02 • Project Manager for call center systems and application development and deployment to production. • Responsible for the review/approval of all changes that affect the system, including, but not limited to, application upgrades, system configuration changes, infrastructure changes. • Coordination of services from other IT departments and venders that support the system, including Voice, LAN, Enterprise Technical Services, Data Center Operations, and Customer Support, for new projects and day to day support where problems have been escalated. • Monitored problems, identified trends, and recommended/implemented solutions. • Monitored quality testing at development and acceptance levels. • Monitored all Service Request activity and identified impacts on the environment/systems. Attended Change Control Management and prioritization meetings. • Analysis of system performance reports (High level). • Assisted with the evaluation of new technology and upgrades to existing systems; provided recommendations. • Created inbound call queues and call flows (CTI/ACD). • Assisted Business Units in taking full advantage of existing technology. • Preparation of project plans for progress reporting and tracking. • Production Project related responsibilities: • Published functional decomposition of internal applications. • Documented test environments and related staging procedures, including checklist of all activities required for migration to production. • Completed detailed project and test cycle as it pertained to individual assignments. Selected Accomplishments • Developed a comprehensive knowledge and understanding of the human/machine interface between the Call Center Agent and various applications. • Associate Project Manager on a successful Mainframe upgrade and SAN implementation (15 Million budget). • Received recognition and awards for performing above and beyond expectation. • Successfully led Genesys (Alcatel) CTI project from inception to production. (2 Million budget). Applications and Applied Skills • All projects managed via Microsoft Project. • Internal applications developed with Visual basic and C+. • Waterfall project methodology widely used. • “Cowboy Coding” was successfully replaced with more unified and structured methodologies. Skills Software Applications: Word, Project, Visio, Excel, PowerPoint, Visual Source Safe, Various Incident Tracking and Management Tools, Configuration Management, Software Development: Solid understanding of software development life cycle processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management. Experience with Joint Application Design/Development (JAD), Rapid Application Development (RAD), software project planning and management including web application development projects, software development process improvement, COBIT 4.0, and COBIT 4.1. Experience with Visual Basic, VB Script, Java, JavaScript, C#, ASP.NET, JSP, IIS, WebSphere, Apache, SQL, SQL Server, Access, UDB, DB2, Crystal Reports, XML, HTML, Dreamweaver, FrontPage, Illustrator, Photoshop, FIX, MQ, UNL, Cool:Gen, Composer, IEF, COBOL / COBOL II, JCL, MVS, CICS, SAP Education University of Arizona, Tucson, Arizona [login to view URL]. Finance / MIS NAIT, Edmonton, Alberta Systems Analyst Diploma McMaster University, Hamilton, Ontario Associate Project Management Certification The George Washington University, Washington, DC PMP Certification Sigma Pro, Detroit, Michigan Six Sigma – Green Belt Certification Centriq Foss, Overland Park, Kansas Microsoft SharePoint 2007 Professional Certification Genesys University, San Francisco, California Universal Routing and Solution Reporting Certification CTE Solutions, Ottawa, Ontario COBIT 4.1 Foundations Certification