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Infrastructure and Operations EngineerJul 2017
Managing 100+ AWS instances across 50+ VPCs Advanced IP networking, VPC peering, SD-WAN Orchestration tools – SaltStack is our current favourite Best practices in deployment automation - CI, CD, Agile. Cost reduction strategies for AWS Production workflows for serverless functions Containers. We currently use Docker and Rancher Scalable systems - horizontal scaling of web servers & databases. Performance testing System monitoring and alerting RESTful web services and microservices architecture.
Linux Support SpecialistOct 2015 - May 2017 (1 year)
Providing initial remote technical software support for Linux to clients Analyzing problems/situations, understanding problem impact on client business Applying problem solving techniques Responding to client queries, providing timely resolutions to client issues Maintaining highest client satisfaction Logging all related activities for each customer query and handling client data securely Participating in scheduled offshift (callout)
Second Line Support EngineerMay 2013 - Oct 2015 (2 years)
Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world. Maintaining the availability of the applications and their hosted servers (on UNIX platform) Performing all possible technical troubleshooting steps to solve the problems and service requests. Managing all system components including apache, and tomcat. Troubleshooting & facilitating the Infrastructure and connectivity issues remotely
Product Support EngineerApr 2012 - Apr 2013 (1 year)
Product support team is one of the teams that make up the Advertising Service Engineering department in the division of Service Engineering and Operations in Yahoo!. As part of the Product Support Team, the Product Support Engineer is responsible for supporting Yahoo!'s revenue-critical advertising platforms and products. The customers supported include Advertisers, Publishers, and internal Business teams
Linux Systems/Application Support EngineerJul 2010 - Mar 2012 (1 year)
Main Duties: All project activities involved business analysis service solution architect, customer, requirement specification, system developments if needed, system installation, system integration, system testing, acceptance, and system operation.