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Senior Process ExecutiveAug 2017 - Mar 2018 (7 months)
Headlines for the ad text purposes or improve their quality in Italian, respecting a 97% Service Level Agreement (SLA) quality and creating following Ad Extensions: sitelinks, callouts, structured snippets using Google Adwords and Salesforce.
Senior IT Support EngineerDec 2016 - Jul 2017 (7 months)
Member of the GSD (Global Service Desk) with the purpose to support customer's queries into the project 'Johnson&Johnson' via phone, email, social network and remote support.
Technical Support AnalystJul 2015 - Dec 2015 (5 months)
Troubleshooting PC’s, laptops and mobile devices, diagnosis of desktop, application, networking and infrastructure issues within project 'Generali Insurance' for employees based in Switzerland and Italy.
Technical Service Desk Agent L1.5Jul 2014 - Jun 2015 (11 months)
Assisting internal end users via email, chat, social network and remotely into the project 'Exide U.S' for employees based in Italy, Switzerland and UK. Reporting to Team Leader identifying premium VIP users as well and keeping constant contact with regional IT managers in order to check for new processes and meet them quickly and effectively. Updating and creating training materials.
Database AdministratorJan 2014 - Jul 2014 (6 months)
Responsible for Customer and Product master data maintenance in SAP into the project 'Wella' (costing, pricing, material activation etc.)
Ragioneria e Triennio di specializzazione per programmatori1999 - 2005 (6 years)
Certificate of Achievement - Intelligent Process Automation (2018)
Certificazione per la rete di ricerca AdWords (2018)
Principi base di AdWords e pubblicità associata alla ricerca