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- N/AKadar Ulang Upah
Tech Email Handling in Desk.com
Chat and Email-Ticket Handling
Chat and Email-Ticket SupportJul 2013
I provide technical support for a product Rabbit TV. I provide support through live chat and email. I use to give support to customers regarding installation and let them guide to register, also helping them in logging issues. Helping them in video player and browser issues.
Computer TechnicianFeb 2005 - Feb 2009 (4 years)
I use to trouble shoot Computer and printer related problems with both hardware and in windows. I have to solve problems on the spot and by phone as well. * Provided hardware & software Support for all contracted Clients. * Responsible for call logging and closing on the cases of urgent bases. * Responsible to take care of assignment of calls to next available engineer. * Responsible for hardware trouble shooting of Laser-jet. * Preventive maintenance planning and arrangements.
FA (English)1997 - 1999 (2 years)
US English Level 183%
- Telefon Disahkan
- E-mel Disahkan