ANGIEPANGIE

About Me August 2007 to Present NS/PEI Administration / Customer Service -Handling inquiries and requests from clients and prospective clients -Placing calls to customers and gathering orders for delivery -Creating and printing daily delivery invoices -Accounts Receivables -Sorting and distributing mail -Applying payments to appropriate customer accounts -Gathering credit card information for payment purposes -Providing basic administrative duties such as faxing, and email management -Occasionally creating new templates from hard copied materials -Liaising with the delivery drivers to ensure we provide timely and quality service every time August 2005 to August 2007 Deli Clerk / Office Assistant -Handling inquiries and requests from customers and prospective customers -Serving and providing customer service to our clients -Operating cash register, handling cash and credit card payments -Occasionally balancing delivery drivers -Gathering credit card information for payment purposes -Providing basic administrative duties such as faxing, and email management -Creating and printing delivery invoices May 2005 to August 2005 Area Coordinator -Handling inquiries and requests from clients and prospective clients -Providing quotes and scheduling general home inspections -Up selling and cross selling other products and services the company offers -Gathering credit card information for payment purposes -Providing basic administrative duties such as faxing, and email management -Placing confirmation calls for next day appointments and tentative appointments October 2002 to May 2004 Office Manager/Program Coordinator -Greeted visitors, answered telephone, recorded and distributed messages to appropriate staff members, and supplied information requested by community members and outside business professionals. -All general administrative duties, as well as preparing letters, reports, funding proposals, records and other related documents from rough drafts, corrected copy, and dictated media; proofread completed materials and made corrections. -Maintained office, personnel, and financial records, including but not limited to processing payroll, bill payment, and monthly remittances. -Supervised, created, and reviewed work assigned to designated employees. -Organized meetings and special events to be held at Our House Youth Wellness Centre. -Operated, maintained, and arranged repairs for office equipment. -Planned, organized and implemented programs and activities for the youth drop-in program. -Planned, organized and implemented educational programs for child and youth tutoring program. -Partnered with outside community organizations to plan and offer programs teaching parenting skills, life-skills, and multiculturalism. January 2002 to August 2002 Family Literacy Coordinator -Greeted visitors; answered telephone; recorded and distributed messages to appropriate staff members; general administrative duties; prepared letters, reports, and maintained database -Planned, organized, and taught tutoring programs across Shelburne County. -Planned, organized, and taught a School Readiness Program for children entering grade primary in September. -Recruited volunteers for programs and maintained a volunteer database. EDUCATION Executive Office Administration with Computers, 1998 CompuCollege School of Business - Halifax, Nova Scotia Academic High School Diploma, 1995 Shelburne Regional High School - Shelburne, Nova Scotia CERTIFICATES Emergency First Aid/CPR - St. John Ambulance Tutor and Instructor Training Certification - Nova Scotia Department of Education Adult Division CERTIFICATES Tutor and Instructor Training Certification - Nova Scotia Department of Education Adult Division