Customer Service Associate with 8+ yrs of Experience
The last organization that I worked for was Roopkatha creations pvt. ltd. where I joined as a customer engagement executive and was promoted to team manager for customer service and dispatch, handling a team of 4 people. My job role as a customer service associate at Roopkatha was to handle pre-sale and post sale queries from customers through chat and e-mails, coordinating with different departments to ensure smooth processing of orders and timely delivery of products, and handling customer complaints. I also processed returns and refunds and handled Facebook and Instagram queries. My job role as a team leader was to oversee and monitor the daily customer care operations. Ensuring optimum number of orders were dispatched as per the products allocated and were delivered to the customers at the earliest, reducing cancellations and RTO'S, retaining customers and up-selling.
About Me
Thank you for visiting my profile. I am a Post Graduate and have around 8+ years of experience in customer service. I am very passionate about my line of work, dedicated, hardworking, and a quick learner. I am a good team player, but can also excel at individual tasks. Being patient, empathetic, and a good listener, I always take ownership of my customers concern and ensure they get excellent service and support from my end. I am willing to go that extra mile for my customers. I am well versed with SHOPIFY and FRESHDESK. Below is a gist of my work experience: SENIOR ASSOCIATE at WIPRO BPO: I have worked at Wipro BPO for 19 Months as a senior technical support voice process associate in hp process, troubleshooting desktop issues for customers from US. WEBCONSULTANT at DTI TECHNOLOGIES PVT. LTD. and NEVIS BUSINESS SOLUTIONS PVT. LTD.: I have also worked as a web consultant with DTI technologies pvt ltd and Nevis business solutions pvt ltd, for an Australian outbound website selling process, where my role was to promote the services that the company provided like web designing, SEO etc. and also to find out the requirement of the clients and suggest the appropriate services. SENIOR CELEBRITY EXECUTIVE at UTSAV FASHIONS PVT. LTD.: I have been working in the e-commerce industry for the last 5.5 yrs. I worked at Utsav Fashions Pvt Ltd as a senior celebrity executive where my job role was to handle pre-sale and post sale queries from customers through chat and emails, coordinating with different departments to ensure smooth processing of orders and timely delivery of products, and handling customer complaints. TEAM MANAGER at ROOPKATHA CREATIONS PVT. LTD.: The last organization that I worked for was Roopkatha creations pvt. ltd. where I joined as a customer engagement executive and was promoted to team manager for customer service and dispatch, handling a team of 4 people. My job role as a customer service associate at Roopkatha was similar to that of Utsav. In addition, I also processed returns and refunds and handled Facebook and Instagram queries. My job role as a team leader was to oversee and monitor the daily customer care operations. Ensuring optimum number of orders were dispatched as per the products allocated and were delivered to the customers at the earliest, reducing cancellations and RTO'S, retaining customers and up-selling. I have a range of experience from providing technical support to handling customer queries through chat, email, and social media. With my level of experience and excellent customer service skills, given a chance, I'll prove to be a powerful asset to your company.
$ 6 USD/hr
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