Coordinating with internal or external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments
Supervising the resource utilization and individual resource performance
Assessing the training needs and implementing knowledge sharing process to enhance the skills of junior resources
Heading the Dev, Test and Deployment Team for CR development and delivery
Reviewing the solution and ensuring sign off the solution for development and testing
Driving the overall delivery functions for the daily operations from offshore and escalation management
Directing and assisting in the review of present Test process and methods, formulating new and revised recommended process, examining current
techniques in use and determining appropriate changes to effect improvements and reduce costs
Establishing performance goals, allocating resources and assessing annual performance and recommending individual merit and promotional increases
Leading and mentoring QA team members, as well as managing outside contract testers allocating resources among team members and guiding team members
till final delivery
Managing multiple rollouts, maintenance projects and single point of contact for the teams managed