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- N/AKerja Diselesai
- N/AMengikut Bajet
- N/ATepat Pada Masa
- N/AKadar Ulang Upah
Virtual ProfessionalMay 2018
Made at least 100 outbound calls per day and followed up old leads. I made sure old leads were updated with perks and promos. I made at least 4,400 CPO in sales per month as a direct result of calls/texts/emails I made.
Customer Service and Sales RepresentativeApr 2016 - Dec 2016 (8 months)
Answered an average of 100 calls per day and provided first call resolution to client inquiries on their student loans by using active listening skills and thorough knowledge of company products/service. Made at least 3 customers per week to sign up their children for student loans by pitching the benefits of being with our company versus other student loan companies.
Customer Service AssociateMay 2015 - Nov 2015 (6 months)
Answered on average 60 calls per day and closed at least 5 cases per day. Ended most of the months with high Customer Satisfaction Rate by using active listening skills, positive scripting and product knowledge.
Customer Service RepresentativeFeb 2013 - Apr 2015 (2 years)
Answered an average of 120 calls per day and assisted customers with concerns on their bank accounts. By using proper phone etiquette, active listening and positive scripting, I made at least 60-70% of my customers to recommend our bank to their families, relatives and friends. With consistency on my performance, I was promoted as a Subject Matter Expert