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Technical writer and Business AnalystFeb 2017 - Aug 2017 (6 months)
Projects: Microservices Platform Responsibilities: Technical writing and business analysis • Writing developer documentation covering microservices, APIs, SDKs, and microservices platform for AutoDesk. • Working on gRPC, Docker, Amazon EC2, Kubernetes, and related technologies. • Setting up and testing the microservices platform.
Blogging and Digital Marketing, Pune, IndiaSep 2016 - Feb 2017 (5 months)
• Writing blogs to promote products. • Improving the user’s product experience. • Increasing the visibility of company’s social content. • Optimizing web pages.
Contract Technical WriterJul 2016 - Sep 2016 (2 months)
Projects: Point of Sale (POS), WooCommerce, and Magento • Understanding the complex product UI and documenting every product feature. • Improving the user’s product experience by rewriting the online help and conveying complex configurations in a user-friendly manner. • Writing technical product documentation for online inventory and point of sale (POS) software and its partner documentation for Cin7’s integrations with WooCommerce, Xero, Magento, and other accounting software.
Freelance Technical WriterDec 2015 - Jun 2016 (6 months)
Writing technical product documentation for different projects using MadCap Flare, Adobe Captivate, and Author-it tools. • Managing marketing channels on social media. • Writing marketing brochures and flyers for products. • Optimizing company web pages on each social platform. • Increasing the visibility of company’s social content. • Increasing customer engagement on Instagram, Facebook, Twitter, LinkedIn, and Pinterest.
Intermediate Technical WriterMar 2014 - Dec 2015 (1 year)
• Writing technical documentation for products of Orion Health using Atlassian Confluence tool. • Writing guidelines and mentoring the development teams to improve the public descriptions of features and bugs. • Writing blogs to wean customers from legacy products by analyzing the current business problems, client issue logs, Release Notes, and the comments from clients, support staff, and technical teams.
Grant Proposal and Content WriterDec 2013 - Mar 2014 (3 months)
• Writing technical product documentation for different projects using Author-it tool. • Attending workshops on instructional designing and Information Mapping in New York. • Writing grant proposals.
Freelance Technical Writer, New YorkMay 2013 - Dec 2013 (7 months)
Freelancing for multiple projects in New York.
Senior Technical WriterJun 2012 - May 2013 (11 months)
Project: Cisco Unified Intelligence Center (Cisco, Bangalore) • Writing technical documentation for Cisco’s Unified Intelligence Center product using the XMetal editor and Astoria Workbench tools. • Mentoring Technical Writers on products and processes across Cisco’s Business Unit. • Working with Information Architects to restructure and transform documentation. • Analyzing the product and business requirements by reviewing the SRS and user stories.
Freelancer for the University of ManchesterOct 2011 - Jun 2012 (8 months)
Writing technical and academic documentation for the University of Manchester using Adobe Creative Suite.
Manager Technical DocumentationMay 2011 - Oct 2011 (5 months)
Recruiting, managing, and mentoring a team of seven Senior Technical Writers and Module leads. • Analyzing the business, product, and documentation requirements from the technical teams and managers. • Planning, estimation, scheduling, and monitoring the documentation projects. • Making documentation project plans by using MS Project.
Senior Team LeadOct 2010 - May 2011 (7 months)
Project: TechPubs (Technical Publishing Department of Persistent, www. [login to view URL]) • Writing API documentation for migrating android applications to the Windows 7 platform. • Managing, leading, and mentoring a team of senior technical writers and module leads. • Estimating the documentation projects. • Reviewing the white papers, user guides, MS SharePoint Hands-on-lab documents. • Creating samples of MS SharePoint sites to showcase the power of MS SharePoint.
Senior Technical WriterJun 2009 - Oct 2010 (1 year)
Project: InfoSolutions (R&D Department of Avaya, [login to view URL]) • Writing the product manuals for Avaya’s Unified Communication products by using Arbortext Epic Editor and Adobe FrameMaker tools. • Managing a team of technical writers as an acting Manager.
Senior Information DeveloperDec 2005 - May 2009 (3 years)
IBM US (Worked in New York, USA) Project: New York City Department of Finance (Onsite, New York) project Analyzing and writing business rules of the existing application used by NYCDOF to create the requirement specification document and to propose a new IBM solution to NYCDOF. • Writing and updating User’s Guides, Admin Guides, Installation and Deployment Guides, and Application Guide for an IBM Product Information Management (PIM) product by using the Epic Editor tool.
Senior Technical WriterMar 2003 - Dec 2005 (2 years)
Project: Hewlett-Packard account Responsibilities: Senior Technical Writer • Writing API documentation for Enterprise Toolkit, a Windows-based IDE. • Writing the product brochures and marketing collaterals for products of Hewlett-Packard (client). • Writing the product manuals and release documents for NonStop Kernel project for our client Hewlett-Packard by using the FrameMaker tool. • Reviewing the release notes.
Senior Technical WriterSep 2002 - Mar 2003 (6 months)
Writing the User’s Guide and System Administrator Guide by using the RoboHelp tool.
Senior Technical WriterFeb 2002 - Aug 2002 (6 months)
Writing the User’s Guide by using the RoboHelp tool for a financial and share market product.
Senior Technical WriterNov 2001 - Feb 2002 (3 months)
• Writing the proposals, articles, and write-ups. • Creating model proposals for the US state governments.
Senior Technical WriterMay 2001 - Nov 2001 (6 months)
Responsibilities: Senior Technical Writer Writing the User’s Guide and training manual by using the RoboHelp tool for the EAI product ([login to view URL]).
Technical WriterOct 1999 - May 2001 (1 year)
Project: [login to view URL] Responsibilities: Technical Writer • Writing the User Manuals and online Help for the portal. • Writing the User Requirements Specifications (URS), Functional Requirements Specifications (FRS) documents. Project: Quality (Systems Delivery) Writing the following SEI-CMM Level 4 documents.
Technical WriterOct 1998 - Oct 1999 (1 year)
Project: Unified Messaging System (UMS) Responsibilities: Technical Writer • Writing product documentation and online help. • Writing content for an e-commerce portal.
BA1996 - 1998 (2 years)
GNIIT1996 - 1998 (2 years)
Certificat de Francais Intermediaire (2005)Alliance Française de Bombay
Knowledge of French language
Business English Certificate 2 (2000)Cambridge University
Business English Level 2
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