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Freelance Content WriterMar 2015
Responsible for developing content for Internet media communications and handling the task of writing unique titles and descriptions for various web pages ,reviewing and editing articles to ensure quality, conducting research, editing and proofreading content. In addition to these, I am also handling ad hoc content development responsibilities as per the client's requirement.
Manager - Customer Support & e-InvoicingMar 2013 - Nov 2017 (4 years)
Lead a team of 40+ CSR round the clock while establishing individual productivity and quality metrics to compliment corporate-specific metrics. Created and implemented competitive customer service program which resulted in improved employee engagement and customer satisfaction scores. Handled all escalated customer issues by working toward a win-win solution for both the company and the customer. Created excel based incentives, KPI Dashboards, Balanced Scorecards etc.
Bachelors of Commerce2013 - 2016 (3 years)
Project Management Essential Certification (2017)MSI Institute, US
Project Management Essentials certificate provides students with fundamental knowledge and skills and a strong start on the path toward becoming a certified Project Management Professional (PMP).
Logistics & Supply Chain Management (2017)iACT Global
A highly integrated program, you would acquire knowledge and understanding of multiple facets of supply chain business including purchasing, materials management, supply-chain management, transportation, customs regulations, foreign exchange, international trade and information technology among various other aspects.
Six Sigma Lean (2017)iACT Global
Lean Six Sigma is a combination of two powerful process improvement methods: Lean and Six Sigma. Lean Six Sigma decreases your organization's costs by: Removing “Waste” from a process. Waste is any activity within a process that isn't required to manufacture a product or provide a service that is up to specification.
Social Media Marketing (2017)eMarketing Institute
Social media marketing refers to the process of gaining traffic or attention through social media sites. Social media itself is a catch-all term for sites that may provide radically different social actions.
Search Engine Marketing (2017)eMarketing Institute
Search engine marketing (SEM) uses paid search ads to get more web traffic through web search. It is different from Search Engine Optimization (SEO), in which you optimize your website without paying the search engines to rank higher on “organic” search results.
Web Analytics (2017)eMarketing Institute
Web analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage.
Search Engine Optimization (2017)eMarketing Institute
Search engine optimization (SEO) is the process of affecting the online visibility of a website or a web page in a web search engine's unpaid results—often referred to as "natural", "organic", or "earned" result.
Double Click Search (2018)Google Academy
DoubleClick Search (DS) is a search management platform that helps agencies and marketers efficiently manage some of the largest search marketing campaigns in the world, across multiple engines and media channels.