I am a post graduate with 6 Years experience as a Service desk Analyst. I have vast experience in ticketing tool such as Remedy, Service desk Plus and knowledge in Service now
Technical Proficiencies
• Certifications:CCNA Cisco Certified Network Associate (15-Jul-2014)
• Platforms: XP/ Windows 7 / 8/ 10, Mac OS, IOS, Android
Hardware:Dell / HP desktops and notebooks, IPads,Android Tablets.
• Applications: Microsoft Office, Microsoft Lync.
• Ticketing Tools: BMC Remedy, Service Desk Plus(Manage Engine)
• Active Directory, Windows Server 2003/2008/2012, Exchange Server 2007/2010/2013, DHCP, DNS, MAC Binding (Reservation), Implementing Group Policies, troubleshooting networking related problems, Windows Server Activation, Patch Updation. I also have experience in Windows Server installation using Server Guide in IBM Server.