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Sr. Quality AnalystMay 2014
Presently, I'm working as a Subject Matter Expert for Global logic, an offshore software R&D services company providing full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services. In this role, I'm overseeing a team of fifteen Quality Analysts and five Content analysts deputed in client site and working in two essential projects for the company.
Lead Quality AnalystOct 2006 - Jul 2009 (2 years)
Handling a Team of associates which deals in US Healthcare claims adjudication and queries asked by Healthcare Provider, Policy Holder's, Policy holder Advocates, etc. through e-mails, Chat & on Calls. Preparing & Publishing of Quality reports on Daily/Weekly/Monthly basis. Handling & assuring compliance of all the Internal QMS/ BPMS to meet the Corporate Audit requirements and score accordingly in High Level Corporate Audits (Internal / Client End).
BCA2010 - 2013 (3 years)