Customer Support | Telemarketer | Technical helpdesk
Handled various customer relationship roles: Service, Support, and Sales. Worked for Fortune 500 accounts such as Time Warner, HP, and Vonage. Trained to achieve a high level of efficiency while keeping call quality consistently high. Experienced in high-volume, stressful, and confidential accounts. Achievements: o Consistent high call quality (QA) scores, with quarterly recognition from operations. o High Customer Satisfaction (CSAT) survey results. o High sales recognition, won 3rd overall for the entire site.
About Me
Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.
$ 3 USD/hr
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