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@jackbi
Flag of Kenya Nairobi, Kenya
Member since September, 2012
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jackbi

Atas talian Luar talian
I am looking for freelance jobs
$7 USD/jam
0 ulasan
0.0
  • N/AKerja-kerja yang Telah Disiapkan
  • N/AMengikut Belanjawan
  • N/AMengikut Masa
  • N/AKadar Ulang Upah

Portfolio

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Pengalaman

IT Helpdesk EUS Expert

Jan 2012

o Service Desk support in Airtel Africa / IBM project ( Provide professional technical phone and on-site software, hardware and server based support), supporting 17 countries on phone support (Central Desk side support). o Helpdesk using MAXIMO (IT Helpedesk software), Raising tickets, escalation to 2nd and 3rd line support o Software installation, configuration, and troubleshooting for end users o Record, resolve and support all issues in the service centre call logging system using MAXIMO Helpdesk supp

Pendidikan

Bachelor degree in computer science

2008 - 2010 (2 years)

ICT Certificates

2002 - 2004 (2 years)

Perakuan

MCSE (2008)

Active directory

Pengesahan

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