Strict Implementation of Company Policy and Guidelines
oleh
joela0000002
Discipline, unknown to many, is the key determinant to success and failure in call centers. Strict implementation of guidelines, along with setting proper expectations from Day 1, is the key - but easier said than done.
Tentang Saya
10+ years in the Contact Center / BPO industry, have been Chief Operating Officer / Site Director / Head of Recruitment - managing different departments handling almost types of accounts.
$ 15 USD/jam
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