John A.

As a professional business analyst, I work across cross-functional teams to deliver Business solutions on diverse platforms which are customer-centrist and maximizes return on investment(ROI). With my good requirement engineering practice, data/web analytics and using persona definition for customer journey mapping; I guided stakeholders to focus more on transformative initiatives that deliver long-term business value, such as integrating third-party apps and services with APIs to drive new sources of revenue. Rather than depending on tactical decisions alone. In this role, I defined and analyzed requirements to make sure that solutions and the projects that deliver them are built and run to align to the solutions vision, meeting business, user, and customer needs. I am the link between the current and future business models, supporting and enhancing delivery.