Joice R.

I have 12 years of experience in Customer Service assisting. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can also develop transcription jobs and proofreading , as well as translation from English to Portuguese.