Imej profil josieobguia
@josieobguia
Penanda Philippines Mandaluyong, Philippines
Ahli semenjak 21 Mei 2013
0 Cadangan

josieobguia

Dalam Talian Luar Talian
Hi. My name is Josie Obguia. I graduated with a degree in Bachelor of Arts in Mass Communication and has earned a teaching license in the Philippines. I have a strong customer service background, having been employed in 3 call center / Business Processing Outsourcing (BPO) companies in the Philippines for 10 years. I also write travel articles and hotel / accommodation reviews in a travel blog site ([login to view URL]). Currently, I am teaching English to Japanese students but I want to make use of my customer service and writing skills .
$6 USD/hr
0 ulasan
0.0
  • N/AKerja Diselesai
  • N/AMengikut Bajet
  • N/ATepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio

Ulasan Terkini

Tiada ulasan.

Pengalaman

Administrative Assistant (Part-time)

Aug 2013 - Dec 2015 (2 years)

Duties and Responsibilities: o Manage emails received o Responding the emails on behalf of my employer o Sending calendar invites for upcoming meetings o Reminding my boss of his schedule for the upcoming week o Making Power Point presentation (only if necessary) o Answer phone calls on his behalf

Customer Service Professional

Mar 2010 - May 2016 (6 years)

Duties and Responsibilities: o Order taking (received via phone call, email or fax) o Handling delivery status requests o Filing invoice disputes o Providing requested documents o Assisting customers regarding their account or order-related enquiries o Write business emails specific to customer’s concern

Technical Support Representative

Apr 2008 - Jan 2010 (1 year)

Duties and Responsibilities: o On-the-phone troubleshooting for customers with internet connection issues o Assist first-time customers in configuring their modem / routers o Assist customers optimizing the browser o Help customers download necessary software o Dispatch technicians when necessary

Technical Support Representative

Jun 2006 - Apr 2008 (1 year)

Duties and Responsibilities: o On-the-phone troubleshooting for customers with satellite TV issues o Dispatch technician if needed o Assist first-time customers in changing their programming packages o Assist customers program their remote control o Help customers with any billing issues

Pendidikan

Bachelor of Arts in Mass Communication

1995 - 1999 (4 years)

Pengesahan

  • Facebook Disambung
  • Freelancer Keutamaan
  • Bayaran Disahkan
  • Telefon Disahkan
  • Identiti Disahkan
  • E-mel Disahkan

Cari Freelancer yang serupa