khanhlvt

Verification Specialist

- Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on a daily basis - Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Sales & Marketing Executive

- Contact with the aboard travel agents to sell tailor-made tours (chiefly by email, sometimes by phone in case of emergency) - Design tour depending on customers’ demand and calculate the tour cost in order to meet both the partner and clients’ budget. - Make reservation with hotels and negotiate the price with them if necessary, to have a more suitable and cheaper rate - Solve the unexpected problems during and after the trip

Operator

- Organized and made reservations for transportation, accommodations, restaurants and tours. - Assessed hotel facilities and hotel staff to ensure outstanding service to guests. This included visiting hotels, restaurants, and resorts to conduct random checks on the quality of service, comfort of stay, and cleanliness. - Provided 24-hour on-call response service to clients and vendors.

Part Time Subtitle Editor & Translator

- Translate film subtitle from English to Vietnamese - Edit subtitle from channel’s source

Receptionist

- Receive and greet customers and visitors - Take and deliver telephone calls - Receive mail and deliver it to the appropriate person(s) - Maintain filing systems - Monitor appropriate use of office supplies and oversee inventory - Respond to inquiries and provide appropriate secretarial support - Manage repair and maintenance of office equipment

Bachelor of Hospitality and Tourism Management (2013)