Quality Management Analyst
1. Accurately monitors (e.g. call barging, side-by-side monitoring, random checking) and documents quality performance for review and evaluation of agents and provides timely feedback and recommendation; 2. Checks, verifies, and scrutinizes the completeness, accuracy, and correctness of documents and other end products to ensure compliance with service requirements; 3. Regularly documents quality deficiencies of agents in the submission of end products.
About Me
To work in a growing organization as an administrative associate/manager where the perfect blend of my experience and enhanced skills can help in maximizing the profit of the company. I would like to exploit my potential and sense of obligation for fulfilling the goals of the organization.
$ 2 USD/hr
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