Imej profil KristiJean
Ahli semenjak 27 Februari 2008
0 Cadangan


Dalam Talian Luar Talian
Professional Resume for Kristi Merkling QUALIFICATIONS PROFILE Administration: Accomplished administrative, and account management professional with superior multi-tasking ability. Detail-oriented travel coordination and meeting organization. Exceptional data entry and report production capabilities with focus on executive-level client needs. Highly refined communication skills, as applied to executive-level confidentiality, interdepartmental collaboration and client service. Customer Service: Proven ability to provide excellent customer service through focus on positive customer interacation and clear communication and efficient production. Applicable areas include Fortune 500 company client management, interdepartmental project coordination, client support in a call center atmosphere and hospitality/catering guest assistance. Computers/Office Equipment: Highly proficient use of Microsoft Word, Excel, Outlook, Powerpoint and Access, with over 10 years of progressive use. Efficient use of fax, scanner, copier and multi-line phone systems. Typing skills exceed 60 wpm. Key Strengths: Superior administrative support provider with highly refined prioritization abilities. Strong facilitation of interdepartmental communication, utilizing positive interaction and refined listening skills. Highly accurate and efficient data entry and report production. Ability to learn and remember large volumes of information within a short time frame. Personable, positive communication skills coupled with executive-level problem solving capabilities. Accomplishments: Fortune 500 company client account managment where strong relationships with account contacts lead to additional sales. Professional and articulate customer attention with focus on immediate issue resolution, goal assessment and project completion. Successfully coordinated all group functions, including business meetings, private dinners and non-profit fundraisers for a 64-room hotel and restaurant capable of serving up to 900 guests. Comprehensive national meeting coordination for executive VIP group of board members including presidents and general managers of such companies as Procter & Gamble and Neutrogena. PROFESSIONAL EXPERIENCE Botanical Laboratories, Inc. - Ferndale, WA Contract Manufacturing Coordinator (March 2007-Present) Provide daily comprehensive account managment and client support to 13+ contract manufacturing customers, many of which are Fortune 500 companies. Duties include confirmation and internal circulation of purchase orders, continued correspondence with clients regarding existing in-house orders and expected deliveries, constant inter-departmental coordination to stage production runs. High level of confidentiality kept when dealing with new product development. Compile and distribute monthly component inventory reports for each customer. Perform immediate intake of new customer inquiries, involving product concept, marketing strategies, projected annual revenue and unit sales. Meet with GM of Contract Manufacturing weekly to develop strategies for existing customer growth, and to discuss viable new inquiries. Develop positive working relationships with each new contract manufacturing customer, to best ensure proper planning and coordination of production runs. Key Achievement: Received high praise from GM of Contract Manufacturing and company President for PowerPoint project proposals that were used by our President to bring in new business from existing clients. Executive Assistant to CEO (October 2005-December 2006) Provided daily comprehensive support to the President/CEO. Duties encompassed coordination of daily, monthly and yearly personal and business calendar, with focus on meeting planning, and internal correspondence. High level of confidentiality kept when dealing with new product development and mergers/acquisitions. Compiled and distributed quarterly Board of Directors binders containing financials, new product information and potential merger/acquisition data. Met with CEO daily to discuss priorities and gather information to execute planned meetings, travel and events. Communicated regularly with all departments regarding CEO availability and calendar coordination for internal planning. Key Achievement: Received continual positive feedback from all company executives on multiple independent departmental projects assigned by CEO. Customer Service/Administrative Support (January 2005-December 2006) Provided multi-line telephone support for incoming customer and internal business calls. Customer support included detailed knowledge of over 75 products in 4 brand lines. Communicated consumer, doctor/pharmacy, wholesale and distributor orders by phone and fax to order entry department for fulfillment. Assisted consumers with questions regarding product purchase and usage. Traced customer packages via UPS Online tracking system. Provided administrative support to multiple department managers on an as needed basis, including report production, data entry for CFO, word processing for scientific affairs department, correspondence to contract manufacturing clients and basic IT support to individual users. Key Achievements: Developed and maintained successful communication with all departments - scientific affairs, research and development, purchasing, fulfillment, finance, order entry, marketing and contract manufacturing. Premier, A School Specialty Company - Bellingham, WA Sales and Service Representative, Higher Education Division (March 2003 to March 2004) Provided comprehensive client support for outside sales territory. Client base of approximately 300 collage/university administrators. Coordinated entire customer service cycle, from initial sale, to custom material submission by client, through print production and delivery of completed product. Performed highly detailed data entry functions related to each order. Communicated custom material setup, submission and deadline requirements to each client, corresponding daily via email, fax and phone. Updated and maintained accurate individual group files. Key Achievements: Received multiple positive commendations from sales representatives, management and clients regarding effective, friendly communication and highly precise coordination of each order. Harborside Bistro at Hotel Bellwether - Bellingham, WA Catering Coordinator (October 2000 to October 2001) Provided comprehensive event coordination, from initial inquiry through billing of completed event, to hotel and restaurant guests. Coordinated highly detailed functions, focusing on daily processing of all group inquiries, sending requested information, processing event contracts, guarantees and billing. Communicated setup, menu and policy requirements to group contacts, corresponding daily via email, fax and phone. Distributed event orders and function details to all departments 2 weeks or more prior to event dates. Updated and maintained accurate individual group files. Utilized MS Access database to produce event orders, contracts and forecast reports. Conducted premise site inspections for interested parties and local community groups. Key Achievements: Received multiple positive guest comments regarding friendly communication and highly precise organization. Updated MS Access database to perform more efficiently by entering necessary data fields and creating more effective reports. Administrative Assistant (July 2000 to October 2000) Provided administrative support to Hotel General Manager, including daily interaction with all upper management and hotel guests. Performed office reception and customer service duties as needed. Organized logistics of weekly sales, budget and operations meetings. Compiled, organized and prepared necessary documents and reports for meetings using MS Excel and MS Word. Maintained office equipment and supplies, including repairs, inventory and ordering. Collaborated closely with accounting and sales department on group events, often taking responsibility for group event billing and collection. East Texas Tourism Association - Longview, TX Office Manager/Conference Coordinator (March 2000 to June 2000) Performed daily reception duties and mail distribution. Coordinated East Texas Tourism Annual Conference. Coordinated District Meeting registration, which included ten meetings throughout May. Maintained client advertising files, including contracts, payments and ad materials. Maintained a daily communication log of project status and completion. Mastered Macintosh MS Office, including Mac file-sharing techniques. Continued working daily with, MS Word, Excel, Outlook and Explorer Heron Beach Inn - Port Ludlow, WA Planning Manager (Catering/Hotel Events) - (May 1998 to August 1999) Coordinated all corporate and private group functions, performing consistently professional public relations and coordination services. Achieved mastery of customer service, client communication and group billing techniques. Achieved mastery of all MS Office programs. Promoted to Planning Manager from Assistant Front Desk Manager. Created Front Desk Training Manual for 5 person staff. Created mailing list database in MS Access for all transient guests. Updated and maintained all reservation filing systems. Calculated monthly cost of labor and forecasted guest room revenues. Promoted to Assistant Front Desk Manager from Front Desk Clerk/Night Auditor based upon quality customer service and ability to learn new tasks quickly and completely. EDUCATION WESTERN WASHINGTON UNIVERSITY - Bellingham, WA B.A. Completed in English Studies, June 1998 Professional references available upon requst
$20 USD/hr
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