Maria Luisa R.

(UPS Healthcare) April 2022 to Present • Responsible for staffing and coordination of workflow within the team • Assist employees with daily issues • Responsible for performance evaluations, recognition, and disciplinary issues for employees • Support development of employees as well as identifying training needs • Analyze daily and weekly reporting tools to determine employee accuracy and productivity along with any client risk i.e., productivity reports, KPIs • Provide training to team members • Take escalation calls for any issues where customer is irate if Team Lead can’t resolve • Communicate with clients and resolve issues with Client’s customers • Assist clients with developing processes and/or process improvements • Participation in client presentations and start-up implementations • Develop and maintain detailed work instructions for the handling of assigned client accounts in accordance with contractual agreements • DDI Manager Ready Passer 2018 • SAP, MS Office, Salesforce, Canva • Spanish Extramural Course UP Diliman