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MENJELAJAH
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$10 USD / Jam
・
Egypt (8:21 PTG)
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Menyertai pada Januari 18, 2007
$10 USD / Jam
・
IT veteran with over 15 years experience in Systems, Networks, Hardware and Software troubleshooting, Security, Project Management, Data Analysis/Science, Business Intelligence Reporting and Dashboards, and Technology Advisory. Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and standards while working with a wide range of platforms. My skills includes: * advanced data analysis * data preparation and data aggregation * data visualization * knowledge of data analysis tools: Python, Power Bi, Excel
Tiada ulasan untuk dilihat di sini!
Pengalaman
Senior Systems Engineer
Jun, 2019 - Sekarang
•
6 tahun, 7 bulan
CrossWorkers
Jun, 2019 - Sekarang
•
6 tahun, 7 bulan
Monitoring and auditing for helpdesk team performance Reviewing Tickets (opening, classifying and closing) Receiving and handling Escalations and Investigations Monitoring and auditing for helpdesk team performance Providing Training sessions for new Troubleshooting issues Reviewing Team's tasks and giving feedback on it Enhancement and recommendation for system procedures Executing and following up Ongoing Projects
Jun, 2019 - Sekarang
•
6 tahun, 7 bulan
Project Manager
Mac, 2018 - Jun, 2019
•
1 tahun, 2 bulan
Maker express
Mac, 2018 - Jun, 2019
•
1 tahun, 2 bulan
Training program creator Organization and Execution of Web development training Bootcamp Conduct Technical training for kids and adults world wide
Mac, 2018 - Jun, 2019
•
1 tahun, 2 bulan
Senior Field Service Engineer
Jul, 2016 - Mac, 2018
•
1 tahun, 8 bulan
PepsiCo
Jul, 2016 - Mac, 2018
•
1 tahun, 8 bulan
Provide high level technical support to external customers at their location Timely and professionally handle field service calls and issues arising from the field service visits Communicate with customer to ensure satisfaction and implement any necessary corrective actions Uploading useful tips and advanced Troubleshooting steps on knowledge base Providing Training sessions for new Troubleshooting issues
Jul, 2016 - Mac, 2018
•
1 tahun, 8 bulan
Pendidikan
Helwan University Cairo
2000 - 2005
•
5 tahun
BSc Engineering
Egypt
2000 - 2005
•
5 tahun
Kelayakan
ITIL Foundation
2013
BCS
ITIL and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
2013
PMP
2011
PMI
Project Management Professional
2011
Pengesahan
Freelancer
Mengenai
Terma
Rakan Kongsi
Aplikasi
