Imej profil mainebolante23
Penanda Philippines Quezon City, Philippines
Ahli semenjak 22 Ogos 2018
0 Cadangan


Dalam Talian Luar Talian
I am excellent in ms excel, ms word (constructing database, managing data, analyzing and processing data). I am a quality analyst in a BPO Company that deals with US based accounts (financial Account, Technical Specialist and Customer Service Specialist) I am detailed oriented person who values time, works with quality and I always aim to exceed expectations to satisfy clients. I work in customer service for 4 years and multiple times being awarded as top customer service for and quarterly and even year. I am confident about my work. I am sincere, honest and offer quality work and results with a 100% accuracy. Furthermore, my goal is to complete the tasks you give me within your deadline. So you can trust me with your important projects.
$8 USD/hr
1 ulasan
  • 100%Kerja Diselesai
  • 100%Mengikut Bajet
  • 100%Tepat Pada Masa
  • N/AKadar Ulang Upah


Ulasan Terkini

  • Imej Stirling G. Word to Excel Converion $17.00 CAD

    “Did great work within a tight time frame and would use Sharmaine on other projects.”


PayPal Customer Specialist ( Chat Support)- Pioneer account

Aug 2018

-Helping Customer through Chat to avoid wait time. -55/wpm -Discuss customer website inquiry. -Handle refund request. -Handle Bank and cards concern with PayPal. -Explain all process to demonstrate understanding.

PayPal Customer Specialist (Voice Pioneer account)

Jan 2018

-Discuss customer website inquiry. -Handle refund request. -Handle Bank and cards concern with PayPal. -Explain all process to demonstrate understanding.

At&t Technical Support (U-verse)

Jun 2017 - Jan 2018 (7 months)

-Troubleshoot internet, TV and phone service. -Upsell and upgrade customer package. -Schedule appointment for dispatch technician.

Amazon Customer Service Specialist

Oct 2014 - Jun 2017 (2 years)

-Escalation Team/ Subject Matter Expert. -Quality Analyst -Top Performing Agent -Knowledgeable in handling customer request, exceeds customer and employer expectation. -Handle MS Words and Excel. -Multi-tasking -Handle job with less supervision


Bacheclor of Secondary Education

2010 - 2013 (3 years)

Bachelor of Hotel and restaurant Management

2013 - 2014 (1 year)


Amazon Top 3 Customer Service (2016)

Concentrix March Top Performers

-Top Performer for the Month of March

Amazon Top 5 Customer Service (2016)

Concentrix April 2016 Top Performer

April top Performer for Exceeding Customer Expectations

Amazon Top 8 Customer Service (2016)


Top Performer for the Month Of May.

Amazon Top 2 Customer service (2016)


Top performer for the Month of June.

at&T Technical Support Top 1 (2018)

Vxi Global Holdings

Top technical support specialist for the month of January.

Best in Essay Writing (2013)

Amec-Bccm/ Nutrition Month

Nutrition Month Best In Essay Writing


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