With over 12 years of experience in the telecommunication and corporate IT industry, I am a results-driven and analytical person. Currently working as Senior System Engineer at AgnoShin Technologies, a leading provider of IT solutions and services in India. I have successfully implemented and managed multiple call center projects for various customers, using Avaya technology, CMS, SMGR, AWFO, Atlas, POM, and VMWare ESXi Server. I have also coordinated with project managers, customers, and vendors to ensure timely and quality delivery of IT solutions and services. As a Microsoft Azure Administrator (AZ-104) & Office365 Administration certified professional, I have a strong knowledge and skills in cloud computing, network administration, and IT infrastructure development and maintenance. I have also contributed to preparing annual IT plans and budgets, providing system and network security support, troubleshooting and resolving IT issues, and training and developing IT staff and users. I am passionate about innovation and creativity, and I strive to continually improve in my work. I am also a team-focused and effective communicator who values collaboration and service.