Imej profil mamudada
@mamudada
Penanda Philippines Victorias, Philippines
Ahli semenjak 1 Disember 2014
0 Cadangan

mamudada

Dalam Talian Luar Talian
I've been working in a Call center Business and as a Freelancer for more than 10 years. These years of experience allowed me to master Customer service and Technical service roles which molded me to become the best in my field. I studied Computer Engineering for 5 years and I was able to apply it to my previous positions such as removing antivirus, remotely access computers via Teamviewer, installing and resolving application issues, account troubleshooting, internet connection, and helping clients on how to best use and understand software. Being an enthusiastic, competitive and goal-oriented person enabled me to achieve unparalleled rewards in Customer Service and Sales to which Ideas and Best practices I can replicate. If you are looking for someone who can do the job, then you are looking at the right person. I have comprehensive and authoritative knowledge in Microsoft apps, Softwares and other related tools. An employee who will not only give you positive numbers but can also go beyond expectations. Below are the tools I have acquired complete knowledge with: Tools: Xero ADP Deputy Intercom Dialpad Microsoft Office Zendesk Freshdesk Five9 ebay Shopify wordpress Weebly Logo Creator Adobe Photoshop & Illustrator Teamviewer Anydesk Windows software Dropbox Snagit Trello
$10 USD/hr
0 ulasan
0.0
  • N/AKerja Diselesai
  • N/AMengikut Bajet
  • N/ATepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio Items

Ulasan Terkini

Tiada ulasan.

Pengalaman

TIER 2 TECHNICAL SUPPORT REPRESENTATIVE

Apr 2017 - Mar 2018 (11 months)

• Answer technical calls, general inquiries, billing and sales to US customers • act with empathy and courtesy to all customer complaints or inquiries • troubleshoot, investigate and resolve customers’ questions to maintain customer satisfaction and retention • promote products for sales, track shipments and process payments • document interaction while resolving customers concern and send follow up emails to future references

CUSTOMER SUPPORT REPRESENTATIVE

Jan 2015 - Apr 2017 (2 years)

• Answer technical calls, general inquiries, billing and sales to US customers • Sales support in a team • Taking notes while on the call to make sure everything has been documented • promote products for sales, track shipments and process payments • Show empathy and understand customers concern to resolve issue effectively

SELLER and ADMINISTRATOR

Feb 2008 - Jan 2015 (6 years)

• More than 6 years of experience as a Seller and administrator locally • I successfully founded and maintained an e-commerce shop on [login to view URL] • maintained Good Feedback ratings on my Ebay shop gained 870+ positive feedback ( i can provide my account) • monitor payments and tracking shipment • outsourcing supplier • product listing / advertising • make product description attractive • make store category • enhancing product image before posting • using of templates

CUSTOMER SUPPORT REPRESENTATIVE

Jan 2008 - Nov 2008 (10 months)

• Answer calls and provide help to US customers • Sales support in a team • Assist to billing, product and technical concerns • troubleshoot, investigate and resolve customers’ questions to maintain customer satisfaction and retention

Pendidikan

College-BS Computer Engineering 5th yr undergraduate

2003 - 2008 (5 years)

Pengesahan

  • Facebook Disambung
  • Freelancer Keutamaan
  • Bayaran Disahkan
  • Telefon Disahkan
  • Identiti Disahkan
  • E-mel Disahkan

Cari Freelancer yang serupa