Mart Kenh G. Profile

MENJELAJAH

Data Entry

Internet Marketing

Research

Sales

Telemarketing

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$5 USD / jam

pagadian city,

philippines

$5 USD / jam

Sekarang jam 9:53 PTG di sini

Menyertai Februari 9, 2012

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Mart Kenh G.

@martkenhgerona

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(0 ulasan)

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$5 USD / jam

pagadian city,

philippines

$5 USD / jam

N/A

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Kadar Upah Semula

Virtual Assistant, Telemarketing, Customer Service, Appointment Setting

As a fully qualified call center agent with more than 5 years experience(Appointment Setter,Collection Agent,Customer Service,Outbound Sales Agent,Technical Support Rep), there's much I can offer to help our customer. I'm confident that my passion for giving world class customer satisfaction, together with my skills and experience will enable me to make a significant difference at work. Objectives: 1.Customer Service Representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. [login to view URL] solve customer's problems in an effective/creative manner. 3. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. 4. Be able to adapt work under pressure. 5. To give a world class customer satisfaction. 6. To deliver information at customer's knowledge level in an understandable manner. 7. To apply a logical problem solving approach to resolving customer problems and inquiries. [login to view URL] handle irate customer situations effectively and empathize with customer with a courteous voice tone.

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Item Portfolio

SYKES Philippines is one of the world's leading providers of end-to-end customer care management solutions - providing CRM solutions for many of the world's leading global companies.

Responsibilities:

PC troubleshooting and PC Networking
Provides first line voice technical / customer service.
Accountable for timely and accurate response to clients technical issues and concerns.
Ensures quality and accuracy in all phone and ticket transactions.
Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied.

Technical Support

NCO, http://www.ncogroup.com/ is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant -- to reduce client operating expenses, increase cash flow, and improve their customers' experience.

Key Accountabilities:

* Attend to customer calls and provide outstanding service to customers throughout the duration of the call.
* Listens, probes and analyses to determine underlying needs of customer concerns.
* Act as a team player and coordinate work with fellow team members.
* Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.

Collection Agent

Ulasan

Perubahan disimpan

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Pengalaman

NCO

Feb 2011 - Ogo 2011 (6 bulan)

NCO, http://www.ncogroup.com/ is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant â€” to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reput

Qualfon

Mac 2010 - Okt 2010 (6 bulan, 27 hari)

Qualfon, http://www.qualfon.com/ is a Business Process and Contact Center Outsourcing provider with international presence around the globe. Our company has always concentrated on providing the highest quality services, with the RIGHT-SOURCING approach, with state of the art Technology at the most competitive pricing in the industry. These competitive advantages have allowed us to expand further. Responsibilities: 1. Answers calls to address customer concerns . 2. Adheres to standing procedures in deal

Sykes

Mac 2010 - Okt 2010 (7 bulan, 1 hari)

SYKES Philippines is one of the world's leading providers of end-to-end customer care management solutions - providing CRM solutions for many of the world's leading global companies. SYKES Philippines has been providing expert outsourcing and consulting solutions to the world's leaders in the technology, finance and communications industries for over 25 years. Our methods of acquiring the best resources, integrating the latest technologies, and refining the best business processes enab

Pendidikan

Bachelor Of Science in Nursing

2003 - 2006

(3 tahun)

Kelayakan

NCO

2011

Awarded for completing the Central investment Trust collection Training under the subsidiary of Dell Financial Services based in Ontario,Canada. Given this awarded on March 10, 2011.