Call center Dashboard
this is a call center dashboard represents the average satisfaction rate, average handling time and number of calls, also i made an over all analysis for the company performance during the first quarter of the year, and performance analysis for each agent showing each agent number of case resolved and average handling time comparing to the number of calls each agent received. i had to work on a large dataset full of blank rows and corrupted data. i made a huge effort in the cleaning process using python and power query
About Me
Hello, I am a Data Analyst and Power BI Developer, I specialize in transforming complex data into clear, actionable insights. With expertise in Power BI, Excel, DAX, Power Query, and Tableau, I create dynamic dashboards and reports that help businesses make data-driven decisions. Whether you need interactive visualizations, data modeling, or automated reporting, I deliver solutions that are both insightful and user-friendly. Let’s work together to unlock the power of your data!
$ 7 USD/hr
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