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- N/AKerja Diselesai
- N/AMengikut Bajet
- N/ATepat Pada Masa
- N/AKadar Ulang Upah
Customer Service SupervisorAug 2018
Duties and responsibilities • Providing quality and efficient customer service to customers through daily management of the team including motivation, recognizing and rewarding, coaching, counseling, training and problem solving. • Providing daily direction and communication to team members so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Customer Service RepresentativeFeb 2018
Duties and responsibilities -Resolve customer complaints via Phone calls, email, and Social media. -Attracts potential customers by answering product and service questions. -Assist with placement of orders, refund or exchanges. -Provide appropriate solution and alternatives within time limits and follow up to ensure resolution. -Attempt to persuade customer to reconsider cancellation
InternSep 2017 - Jan 2018 (4 months)
Duties and responsibilities: -Inform customers of different deals and promotions. -Conducting Customers Focus Groups. -Make post-delivery calls, to understand the customer experience after purchasing online.
Bachelor of Information technology2014 - 2017 (3 years)
- Telefon Disahkan
- E-mel Disahkan