Victoria D. Profile

5.0

(2 ulasan)

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E-mel berjaya disahkan.

$15 USD / jam

baguio city, benguet,

philippines

$15 USD / jam

Sekarang jam 12:48 PG di sini

Menyertai Februari 8, 2014

1 Syor

Victoria D.

@mvsdj

5.0

(2 ulasan)

2.1

100%

$15 USD / jam

baguio city, benguet,

philippines

$15 USD / jam

100%

Pekerjaan Disiapkan

100%

Mengikut Bajet

100%

Tepat Pada Masa

N/A

Kadar Upah Semula

Client Services

Experienced in Client Services with a demonstrated history of working in the information technology and in financial services. Skilled in-service delivery, Customer Support, Banking, Sales, and Phone Banking. Strong support professional working from home (remote), with background in Foreign Exchange (FX) Trading.

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5.0

$111.09 USD

Project for mvsdj

Enjoyed working together. Thanks! [31 August, 2016] Thanks Victoria! appreciate the help and looking forward to your continued work.

+1 lagi

Shawn R.

@ShawnRife

•

8 tahun yang lalu

Pengalaman

Think Huge Ltd

Nov 2016 - Dis 2019 (3 tahun, 1 bulan)

• Drive customer satisfaction through voice, chat, and/or email communications for 7 Forex trading related websites and VPN services. • Training and onboarding of new hires, create Knowledge-Base material for both the team and customers. Mentoring and guiding team members in new processes. • Manual testing of new web pages in post-release stage of the development lifecycle, experiencing the system as a user in order to discover mistakes, errors or oversights.

ANZ Bank

Jul 2012 - Sep 2013 (1 tahun, 2 bulan)

• Data Entry of client and policy information. • As part of the pioneer team, provide an objective assessment of how well the team operates and give actionable tips to refine all aspects of the team’s performance. • Performs the role of Quality Assurance, Subject Matter Expert and Trainer.

Dell International Services

Okt 2009 - Feb 2012 (2 tahun, 4 bulan)

• Responsible for customer satisfaction through effective handling of customer problems via email, phone and chat. Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident. • Take charge of executive/corporate escalations via email, snail mail and social media. • Oversee new hire soft transition from training to operations. Address new hires’ queries regarding their new role.