Conrad O.

Here's a look what we do and our response rates for 2011: We spend 72% of our time supporting clients on their VoipSwitch platform We spend 28% of our time training clients on their VoipSwitch platform. 2,392 Total tickets handled 11,230 Total responses provided Initial ticket response time: 91% of tickets updated within less than 10 minutes Total time to fix the technical issue: 78% within 1 hours—and 49% of these were resolved within 30 minutes Average Customer Satisfaction Rating: 9.6 out of 10