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$25 USD / jam
Bendera NIGERIA
port harcourt, nigeria
$25 USD / jam
Sekarang jam 11:52 PG di sini
Menyertai Jun 1, 2015
0 Cadangan

Nnamdi A.

@nnamdi711

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$25 USD / jam
Bendera NIGERIA
port harcourt, nigeria
$25 USD / jam
N/A
Pekerjaan Disiapkan
N/A
Mengikut Bajet
N/A
Tepat Pada Masa
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Kadar Upah Semula

Creativity & Innovation Expert.

I am proficient in all kind of Product sourcing, copywriting and content creation jobs. I can handle article writing, report writing, ghost writing, content creation, reviews, various articles about science fictions, technology,business, entrepreneurship? I can also provide virtual assistance, data entry, all kind of spreadsheets, presentations, and other similar assistance. I am well versed with customer services, project management, operational, logistics and Hr Management. Below mentioned are my skills which are combined with my dedication and utmost sincerely towards any task I undertake. 1.. Proficiency in English (US & UK) 2. Knowledge of MS Word, Excel & PowerPoint 3. Content writing 4. Copywriting 5. Creation of business strategy 6. Business promotion and development planning 7. Product sourcing from Nigeria. 8. Business management 9. Analytics.

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Portfolio

1926152
1926152

Ulasan

Perubahan disimpan
Tiada ulasan untuk dilihat di sini!

Pengalaman

Manager, Operations & Logistics

Gecarls International
Mac 2015 - Hari ini
I coordinate our clients Project documentation, logistics and mobilization, through a well set up and dedicated team of logistics and compliance specialist to ease the completion of their projects. I also provide a variety of programs to support global initiatives, such as; - detailed technical training both on and off the job knowledge transfer to boost staff morale. Achievement • Within my first few weeks of joining the firm, I was able to streamline and improve the operational and marketing tactics which reduced our cost by 20% and increased our efficiency and customer satisfaction by 15%.

Customer Service Manager

Diamond Bank Plc
Feb 2005 - Feb 2015 (10 tahun)
Head, Operations 2010 to Feb 2015. Managing a team of Minimum thirteen and a maximum of forty-five (depending on the size of the branch), with the responsibility for operational efficiency of the branch, ensuring robust processes are in place, developing and implementing procedural changes; data reporting and maintenances, as well as liaising with Regulatory authorities, branches, and sales teams, to ensure that customers satisfaction are not just met, but exceeded. Achievement • Promoted within 3 years of joining the bank from a Trainee to a Banking Officer and made the Head of Operations within another 15 months. • I successfully championed and completed the overall turnaround of branches in the worst 30 locations of the bank in terms of service delivery, ambience, complaints management, etc. And made them to be among the best 30 and in some cases among the first 10 branches in the bank. • I have successfully managed over 20 branches cut across the nation. • I have always achieved audit rating of over 80%. Process Improvement • Within 15 months of joining the bank; I developed an excel packaged that assisted and greatly improved the turnaround time of the cash service officer (Caso).The use of the excel improved operational productivity, efficiency and turnaround time in terms of early closure and also monitoring the accuracy of posting. • I also initiated and successfully launched a robust excel package that facilitated both the Tellers and Cash Teller Service Supervisor (Ctss/Cash Officer) to balance their books during downtime periods. • I facilitated the team charged with the improvement of overall operation processes and record accuracy. The team results included; - improved on-time delivery and turnaround from 70% to 95%, eliminated error rate by 95%, identified waste improvement mechanism with overall reduction of 65% and improved record accuracy of 98%. Customer retention rate also grew from below 70% to over 85%. • I adopted the use of SMS/CALL BACK feedback for clients. This increased process accuracy and improved staff’s awareness of actions needed to reach productivity and financial goals. It also increased customer’s confidence in the organization.

Site Supervisor II

Nula Brothers Nigeria Limited
Jan 2003 - Feb 2005 (2 tahun, 1 bulan)
I was part of the software development team and we achieved a 96% success rate in assigning our raw and physical database and uploading it into a system. I was also involved in the coordination of manpower at outpost stations and in the research and development of new strategies to improve our turnaround time, reduce cost, increase productivity and efficiency.

Pendidikan

MBA

University of Leicester, United Kingdom 2014 - 2015
(1 tahun)

Mechanical Engineering

University of Nigeria, Nigeria 1995 - 2001
(6 tahun)

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