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- N/AKerja Diselesai
- N/AMengikut Bajet
- N/ATepat Pada Masa
- N/AKadar Ulang Upah
Sales, Resolution and retentionAug 2015 - Jan 2018 (2 years)
Sales: Used to sell New Mobile connections or Upgrade the existing service. Resolution/retention: Used to take triple escalation calls. And make sure customer is happy with the resolution and doesn't cancel the service.
Personal BankerMar 2011 - Jul 2015 (4 years)
Used to resolve customer's day to day query such as account info, funds transfer, payment, disputes, frauds, complaints. Find the latent need of the customer and pitch for other banking products such as savings account, Credit cards, loans, insurances.
Customer ServiceDec 2008 - Feb 2011 (2 years)
Used to assist customer with their queries on insurance for a leading insurance company in USA.
Outbound SalesMar 2008 - Dec 2008 (9 months)
Have worked in various outbound campaign such as selling sprint cell connection, Rogers Cable (Canada), B2B it training.