Imej profil npathak1
@npathak1
Penanda India Thane, India
Ahli semenjak 23 Mei 2018
0 Cadangan

npathak1

Dalam Talian Luar Talian
Have over nine years of BPO experience in customer service with upselling, inbound and outbound sales, customer resolution& retention.
$8 USD/hr
0 ulasan
0.0
  • N/AKerja Diselesai
  • N/AMengikut Bajet
  • N/ATepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio

Ulasan Terkini

Tiada ulasan.

Pengalaman

Sales, Resolution and retention

Aug 2015 - Jan 2018 (2 years)

Sales: Used to sell New Mobile connections or Upgrade the existing service. Resolution/retention: Used to take triple escalation calls. And make sure customer is happy with the resolution and doesn't cancel the service.

Personal Banker

Mar 2011 - Jul 2015 (4 years)

Used to resolve customer's day to day query such as account info, funds transfer, payment, disputes, frauds, complaints. Find the latent need of the customer and pitch for other banking products such as savings account, Credit cards, loans, insurances.

Customer Service

Dec 2008 - Feb 2011 (2 years)

Used to assist customer with their queries on insurance for a leading insurance company in USA.

Outbound Sales

Mar 2008 - Dec 2008 (9 months)

Have worked in various outbound campaign such as selling sprint cell connection, Rogers Cable (Canada), B2B it training.

Pendidikan

HSC 10+2

2004 - 2005 (1 year)

Pengesahan

  • Facebook Disambung
  • Freelancer Keutamaan
  • Bayaran Disahkan
  • Telefon Disahkan
  • Identiti Disahkan
  • E-mel Disahkan

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