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$10 USD / jam
Bendera PHILIPPINES
$10 USD / jam
Sekarang jam 4:27 PTG di sini
Menyertai Mei 23, 2017
0 Syor

Paul Adrian S.

@pauladriansicat

0.0 (0 ulasan)
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$10 USD / jam
Bendera PHILIPPINES
$10 USD / jam
N/A
Pekerjaan Disiapkan
N/A
Mengikut Bajet
N/A
Tepat Pada Masa
N/A
Kadar Upah Semula

Technical/Customer support, and Virtual Assitant

I was a customer service representative for a big US telecommunications company, I handled multiple customer queries, updated customers' account information and subscription, troubleshot customers' devices and transferred customers to the right department whenever needed. I also have an experience as a technical support representative for an internet service provider and a satellite TV. I always make sure that I am able to resolve all of the customers' stated and unstated issues. I believe that as a CSR/TSR, I should always do the extra mile for customers. I know that one of the reasons why a customer stays or leaves is because of customer service. If customers receive good customer service, then they know that they are truly valued, and in return, they will be more loyal to the company. I am also knowledgeable in data entry jobs, web research, computer hardware and software, and social media management.

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Ulasan

Perubahan disimpan
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Pengalaman

Technical Support Representative

Alorica
Feb 2017 - Hari ini
Assist customers in using the logistics software and fix any errors encountered if there's any. Help customers in fixing their thermal printer and create a swap request for the equipment if needed. Create a dispatch to fix the issue if needed. Help customers in ordering supplies online or thru the logistics software.

Technical Support Representative

Convergys
Sep 2016 - Feb 2017 (5 bulan, 1 hari)
Assist customers in fixing their satellite TV. Provide recommendations that will best suit their viewing experience. Make any changes to customer's account if needed. Create a dispatch to fix their equipment if needed.

Customer Care Representative

Startek
Jul 2015 - Apr 2016 (9 bulan, 1 hari)
Provide assistance in selecting the best telephone monthly subscription that will fit their needs. Help customers in creating their account and activating their mobile devices such as smartphones, tablets, and mobile broadbands. Answers questions about their bill and plan, and make changes if needed

Pendidikan

Associate Computer Technology

Philippines 2007 - 2010
(3 tahun)

Kelayakan

National Certification II

Technical Education and Skills Development Authority
2009
Computer hardware servicing

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