Imej profil rachelporcalla
@rachelporcalla
Ahli semenjak 28 September 2017
0 Cadangan

rachelporcalla

Dalam Talian Luar Talian
Admin Tasks are my expertise. I am a customer support specialist and very good in Data Entry and Ecommerce Store wherein I handle Order Fulfillment, Order tracking, Payments and Disputes. I worked in BPO industry for 10 years specializing in customer service with financial account.
$3 USD/hr
1 ulasan
1.5
  • 100%Kerja Diselesai
  • 100%Mengikut Bajet
  • 100%Tepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio

Ulasan Terkini

Pengalaman

Specialist II - Debt Card Fraud Prevention Specialist

Oct 2015 - Mar 2017 (1 year)

Mitigate fraud losses

Escalations Retention Customer Service Representative

Jan 2011 - Aug 2015 (4 years)

Provide immediate actions, options and resolutions to customers dealing with inconvenience. Identify customers's personalities and know how to gauge, interact and deal with them. Duties include data analysis, weekly and monthly escalations reporting.

Executive Operations - Applications Specialist

Nov 2009 - Jan 2011 (1 year)

Frontline representative servicing US customers. First touch of customers inquiring about credit card products. To introduce and help customers that credit card that suits their needs and credit standing. Gather applicant's data and provide important disclosure, terms and conditions of the card they applied for.

Customer Service Reporesentatives

Apr 2007 - Nov 2009 (2 years)

Respond to customers inquiries about the company's products and services following the standard procedures. Investigate customers' complaints and resolve them. Document details of the conversation and action taken in a given time frame.

Pendidikan

Associate Degree in Computer Secretarial

2003 - 2005 (2 years)

Sijil

  • US English Level 1
    87%

Pengesahan

  • Facebook Disambung
  • Freelancer Keutamaan
  • Bayaran Disahkan
  • Telefon Disahkan
  • Identiti Disahkan
  • E-mel Disahkan

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