Expertise in Bpo (Inbound and Outbound). lastely managed Inbound process of 121 a panel of 150 agents (Call Centre).lastly designated as Assistant Manager- Cogent E Services Private Limited Adept at identifying and implementing Bpo Problem solutions to support business objectives. Skilled in Transitions of various processes, Managing Outbound Operations, Service, Client Relationship,Rostering, Data management activities, handling Command center (Nortel Symposium, Aspect). Proficient in managing & leading teams for running successful operations. Proven managerial skills with extensive operations, decisive yet participative management style, oral & written communication skills & execution for achieving company’s goal. Build relationships, collaborate and share value difference, carry team together. Strong analytical skills with ability to solve problem with win – win negotiation approach.
Currently working as a freelance in a recruitment farm from last 1 year