Imej profil rohitlakhotia83
@rohitlakhotia83
Penanda India Calcutta, India
Ahli semenjak 18 Disember 2012
0 Cadangan

rohitlakhotia83

Dalam Talian Luar Talian
Professional with 8 years of experience in voice and back end BPO. I have also worked as a Communications trainer. Looking to using my typing skills of 60 w.p.m. to earn money as a freelancer!!!!!
$6 USD/hr
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Portfolio

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Pengalaman

Freelance Typist and Data Entry Operator

Jun 2012 - Dec 2012 (6 months)

Typing Speed: 60 words per minute Accuracy: 100% Quality 100%

Voice and Accent Trainer

Mar 2011 - May 2012 (1 year)

o Deliver accent neutralization programs o Conduct soft skills training sessions o Facilitate culture training programs o Pre -training and post - training assessments o Monitor performance of individuals and share 1-2-1 feedback o Reporting of candidate's performance and training progress to the management Xplore Tech Services Pvt. Ltd - March 2011 to May 2012 - Kolkata Voice and Accent Trainer Essential Duties and Responsibilities: o Plan, implement and conduct training programs r

Voice and Accent Trainer

May 2006 - Mar 2011 (4 years)

Essential Duties and Responsibilities: o Delivered accent neutralization programs o Conducted soft skills training sessions o Facilitated culture training programs o Pre -training and post - training assessments o Monitored performance of individuals and shared 1-2-1 feedback o Reporting of candidate's performance and training progress to the management

Customer Service Executive and Voice Coach - BPO Operations

Dec 2004 - Apr 2006 (1 year)

Essential Duties and Responsibilities: o Handling Motor Insurance claims as a part of the First Response Unit for policy holders with Zurich Financial Services in the United Kingdom o Handling Multi-Tasking jobs, Switching over to calls and data processing depending on call availability & data volumes. o Maintaining excellent call and data quality. o Assisting new entrants in process knowledge, controlling average call handling time, basic call flow, call control and call quality. Maintaining leave

Pendidikan

B.A.

2002 - 2005 (3 years)

Higher Secondary

2000 - 2002 (2 years)

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