Anuradha K.

Over seven years of experience in architect, design, configure, customize, enhance, administer, implement, upgrade, workflow development, and support of the ServiceNow suite of products both as Administrator and Developer. Lead developer for the implementation of ServiceNow modules. Responsible for governance of technical policies and standards. Architected design of many custom modules inside ServiceNow platform like Vulnerability management and Patch management. Extensive knowledge of Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Project Management, HR Service Center, Discovery, Software Management, Asset Management, Service Request Management, CMDB, CSDM. Has very good understanding of IT Operations Management, IT Business Management as well as ITIL framework. Written custom probes and sensors to discover custom data. Developed custom modules inside Service Now platform.