Imej profil sidharthgtm
@sidharthgtm
Penanda India Bhopal, India
Ahli semenjak 31 Ogos 2016
0 Cadangan

sidharthgtm

Dalam Talian Luar Talian
I have 8+ years working experience in various Contact Centers, I worked as customer service expert & have good experience in handling customer queries over emails/chat from US, Europe & India to provide customer service for various product like Telecom, Water bill Etc. & always more focused to maintain pleasant & reliable customer experience. I am ready to give my excellent service to help you make your business a successful.
$30 USD/hr
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Portfolio

Ulasan Terkini

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Pengalaman

Regional Trainer

Aug 2016

Manage team of Visual Merchandisers, Area operation managers & Regional Managers (MP, CG & GJ). Also taking care of Mumbai Pune & Rest of Maharashtra as well. Create Training calendar every month & follow. Responsible for providing training & refreshers as per the business requirement to Visual Merchandisers. Check POSM (Point of sale material) deployment hygiene. Check if POSM is deployed as per the guideline or not. Raise red flag when something un-ethic identified.

Executive Trainer

May 2015 - May 2016 (1 year)

Create Training calendar every month as per the requirement. Responsible for provide training &refreshers as per the business requirement. Travel all over MP&CG to cover established branches support staff To raise red flags in case if not able to provide training due to any operational reasons. To enroll quiz after the training &sharing feedback then & there. Maintaining TNI, Dipstick & Trainees attendance & other MIS reports on daily, Weekly & Monthly basis.

Lead Training

Jul 2012 - Aug 2014 (2 years)

Responsible for managing all aspects related to training for the Process& business. To ensure all required ID’s are created for all batches in advance without any delays Managing training headcount, tracking batch wise data, preparing dashboards Maintain the team KPI and the performance data on a weekly basis, one on one sessions with team members. To ensure Span should be handled properly, Refresher conducted on time and Strategizing Training Plan & Execution for better refresher results.

Senior Practitioner

Apr 2010 - Jul 2012 (2 years)

Making Outbound calls in Collection & Retention campaigns Taking care of KPI’s Meeting Quality Targets Completing Daily Login Hours Taking Escalation calls Retaining customers by using given tools Making Outbound calls in different campaigns as per the business requirement Also worked in up selling process for few months. Got promoted in 18 Months & became Senior Practitioner-CRM

Pendidikan

B.Com

2005 - 2007 (2 years)

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