Dell Technical Support and Resoultion Expert
o Desktop & laptop systems hardware; networking and software issues. o Windows Operating Systems (all flavors) with drivers and software installations. o Setting up peripherals e.g. printer, scanner, fax machines, web cameras etc. o Remote access such as Team Viewer, GoToAssist, LogMeIn, ConnectWise and Kaseya. o Removing spyware and viruses. o Internet troubleshooting and optimizing system performance. o Selling computer system (Desktop & Laptops), system warranties and peripherals
Business Oriented ? Professional ? Experienced ? Assured Quality with Integrity Objectives: To virtually provide high standard, quality and timely support at reduced cost across the Globe to all the successful and extremely busy organizations. Goals: To become most reliable freelance professional by transmitting my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical leadership critical to retaining valued customers of an organization. Experience: Six years experience in Business Outsourcing Industry (USA clients) providing customer support and contributing to overall development of my employer. o Dell Certified System Engineer: Specialized in desktop and laptop technical support by phone, remote access; email and chat support. o EarthLink Internet Services (USA) - Technical Support and Subject Matter Expert. o TransUnion credit bureau (USA) - Senior Customer Service Executive. o Citi Home Equity (USA) - Mortgage underwriter and processor. CAREER BRIEF o Technical support, Remote access, Customer Service, Email & Chat support. o Customer/Client retention and Business development. o Attending Customers grievances. STRENGTHS o Excellent organizing & leadership skills o Ability to solve problems and make decisions o Positive thinking & self esteem o Comfortable working under stress and crisis situation I see myself bringing people from different walks of life together and sharing best practices. It's all about enhancing our proposition to customers, and I hope I can add value with my knowledge, experience and helping the business to achieve its goal.
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