Marcus H. Profile

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German Translator

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$15 USD / jam

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$15 USD / jam

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Menyertai Mei 27, 2019

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Marcus H.

@supportprofi

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$15 USD / jam

pontinha,

portugal

$15 USD / jam

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Kadar Upah Semula

Customer Care Professional

Herzenskundendienstler mit Erfahrung im technischen/ Remote Support und Finanzdienstleitung. Mir ist es wichtig dem Kunden zuzuhören und ihm das Gefühl zu geben, das ihm weitergeholfen wird. Ein Lächeln oder Lachen zu bekommen ist mein Ziel in jeder Kundenkommunikation. Kundendienst made in Germany. -------------------------------------------------------------------------------------------------------------------------------------- Heart customer service professionals with experience in technical/remote support and financial services. It is important to me to listen to the customer and to give them the feeling that they are being helped. Getting a smile or a laugh is my goal in every customer communication. Customer service made in Germany.

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Pengalaman

Sitel, Portugal

Feb 2019 - Hari ini

- Maintenance of customer master data of an American credit card company - Advice on credit card products and loyalty programms - Telephone advice on transactions and invoices - Mobile App support

Teleperformance Portugal

Jun 2018 - Jan 2019 (7 bulan, 1 hari)

- Technical support for Bose products via phone, chat and email - Customer Care and Case Wellness - Mobile App support - Repair and exchange processing

Arvato CRM Solutions

Jul 2016 - Jun 2018 (1 tahun, 11 bulan)

- Remote- and Technical support for Windows Tablet PC`s and Windows mobile phones via phone, chat and email - Customer Care and Case Wellness - Creation of troubleshooting steps - Repair and exchange processing

Kelayakan

IHK Berlin

1989

Sales Agent for Consumer Photo and Video Products • customer consulting • repair service • merchandise logistics • purchase and sale of used equipment • passport photo service