Accomplished, seasoned IT and customer service professional with 30 years of proven success in problem resolution, collections, account management; schedule management, help desk operations, internet connection troubleshooting, outstanding achievements with each employer; superior communication and organizational skills, easily interacts and builds trust with executives, agencies, clients, vendors and staff; pc and internet proficient with hardware and various software; i.e. Oracle, AS400, Access, iOS, macOS, watchOS, android and Microsoft Office Suite.