## BIO
Date/ Place of Birth: 25 November 1984 / Kuching, Malaysia Current Status: Self-employed/Freelance Bachelor of Commerce(Finance)/Bachelor of Law Deferred (University of Melbourne) Languages: English, Malay Objective: Applying for the listed employment position within your organization. Employment History: 2009 - Mission Marketing Employment Period: February 2009 – May 2009 Full Time Merchandiser Working with Mission Marketing opened my eyes to sales. Doing door to door sales with the company made me realise my lack of sales skills outside the retail environment and encouraged me to improve my sales skills. To date, this form of sales has been the hardest I ever encountered and I have learned a lot from it. From this job, I learned a lot about selling yourself more than your product. I learned the systems involved in selling to a customer that is not taught in the retail environment. Finally, I learned to lead and develop a team. The responsibilities involved with building a team exposed me to my abilities in effective management. 2008 - Vodafone Highpoint, Digicall Employment Period: September 2007 – January 2009 Full Time Sales Consultant As a sales consultant with Vodafone, I was involved with customer service and sales. My job involved handling customer queries about Vodafone products and familiarizing them with the phones/plans that they purchased. Also involved was the use of PCs to input information into the system for new and existing customers. Here, I further improved my cross-selling and up-selling techniques. Most customers were existing Vodafone clients, thus making sales had to involve accessories or upgrading the client’s mobile plans etc. This proved to be a very valuable lesson towards reaching sales targets and sales goals. 2007 - Crown Casino Ltd. Employment Period: February 2007 – September 2007 Full Time Table Gaming Dealer - Croupier As a croupier for Crown Ltd, my priorities were to provide exceptional customer service to the punters at the tables I service. This is a priority with Crown Ltd as we believe that we are providing a service and that gambling is more a source of entertainment. I was qualified in many gaming tables which allowed me to interact and provide exceptional customer service to a diverse group of punters. - Assisting customer relations and inquiries - Exceptional mathematical calculations - Immediate response and decision making - Gaming knowledge of Blackjack, Pontoon, Sic Bo and Big Wheel - Cash Handling 2005 - Niketown Melbourne Pty. Ltd. Employment Period: February 2005 – Close of Store (Feb 2007) Part Time Having dual responsibilities on the selling floor and in logistics, I am easily adapted to differing environment, I worked two days a week on the selling floor as a Sales Specialist and the other days were in Logistic. Main priority was customer service. Product knowledge was crucial. Main responsibilities included - Assisting customers inquiries and sale, - Product knowledge of men/womens apparel - Maintaining room, stock of apparel, visual merchandise - Stocktaking and Audits 2004 - Rivers Cruises and Reception Employment Period: Jan 2004 – Dec 2004 Casual Working within a fine dining venue, my responsibilities included waiting on tables and ensuring that all customer needs are met. I worked mostly functions such as weddings where a large part of my job was ensuring that every detail of the night was completed with perfection and to the customer's satisfaction. Main responsibilities included: - Setting up before the start of the event - Greeting and welcoming patrons - Service of food and drinks to patrons - Minor cash handling 2003 - Penhalluriacks Hardware Store Employment Period: June 2003 - November 2003 Casual Responsibilities included keeping the apparel up to stock level and assisting customers’ inquiries and sales. Main responsibilities included - Assisting customers’ inquiries and needs - Promotional sales advertisings - Handling sales transactions; Cash, EFTPOS service - Cleaning and maintaining premises 2001 - Transview Golf and Country Club, Singapore Employment Period: November 2001 (2 weeks) Summer Job Experience Program Since this was part of the school holidays work experience program, my job was to “feel†the working experience so I was trained in most of the roles within a golf and country club. Main responsibilities included - Assisting customers in the Pro Shop - Golf course maintenance - Driving range maintenance - Assisting patrons on the golf course Education: 2004 – 2007 Bachelor of Law/ Bachelor of Commerce The University of Melbourne Currently deferred to explore other options. 2003 Victorian Certificate of Education Taylors College year 12 2000 - 2002 Cambridge GCE O’Levels Anglo-Chinese School Independent (Singapore) 1991 - 1999 Year 1-9 Lodge Preparatory School (Malaysia) Attributes / Interest: Languages spoken fluently: English and Malay Languages spoken conversational: Mandarin Knowledge of Microsoft Windows/Office and Apple OS X Socializing, Badminton, Snowboarding, Golf, Movies, Reading, Ice Skating
