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- 100%Kerja Diselesai
- 100%Mengikut Bajet
- 100%Tepat Pada Masa
- 33%Kadar Ulang Upah
Manage Hosting Accounts..
“Excellent communication and experience. Highly professional.”rgmltd 3 tahun lepas
Managing DirectorApr 2015
Managing all Business and Non-Business tasks. That's what I have to do.
Project LeaderJul 2013 - Mar 2015 (1 year)
Responsibilities: Providing on floor support Managing a team of 15 agents (sales & support) Supporting team members with career growth Day to day reporting
Team LeaderDec 2009 - Jun 2013 (3 years)
Responsibilities: Handling overseas clients (E2Save) Managing a team of 20 agents (sales) Handling escalations and client calls
Sr. Solution EngineerFeb 2008 - Nov 2009 (1 year)
Responsibilities: Handling all Technical issues related to Desktops, Laptops, MACs, Printers, Phones, BlackBerry, Networks, Exchange, Softwares and Hardwares for MTV Employees across the Globe. Creation and maintenance of various ID’s (AD, LDAP, VPN). Responsible for the administration of major SOX applications (KRONOS, Enterprise 1, Prod Applications, Showcase, JDE). Providing remote assistance using remote assistance tools (Timbuktu and Microsoft Remote assistance).
Team Leader (Sales)Jun 2005 - Jan 2008 (2 years)
Responsibilities: Initially joined as a Sales Executive and got promoted to Telesales specialist within 6 Months. Within One Year was promoted as a Team Leader. Trained 4 new hire batches. Trained 3 Batches on an older Product. Handled a team of 20 sales people. Handling the roster and shift management of the training team and the trainees Client Calibrations participation & minutes. Attrition and People Management within Training Batches
US English Level 190%
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