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Client Relationship ExecutiveFeb 2019
• Handling Multiple product operations. • Orientations and new product launch sessions. • Ensuring proper usage of the products based on the analysis data. • Getting the technical issues to be resolved with help of the tech team.
Client Relationship ExecutiveJan 2018 - Feb 2019 (1 year)
Productive relationships & handling process operations. • Client support client communications. • Update clients on services and promotions. • Ensuring client handling. • To initiate new strategies to improve client satisfaction. • Segmenting customer data for effictiveness. • Updating information in the sage CRM.
Process AssociateMay 2017 - Nov 2017 (6 months)
Customer support Associate. Resolving customers issues as and when. Escalating issues to team lead when required. Explaining about the product to the customers.