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- N/AKerja Diselesai
- N/AMengikut Bajet
- N/ATepat Pada Masa
- N/AKadar Ulang Upah
Real Estate ConciergeJan 2017 - Mar 2017 (2 months)
• Engage with e-mail leads through chat. • Tag leads accordingly (lead categorization). • Ask real estate related questions to profile buyers and sellers on their property preferences. • Forward chat logs to real estate agent/agency clients for follow-up.
Quality ControlSep 2015
• Categorize old/vintage and contemporary images online. • Double checking tagging and description. • Calibrate photos' quality whether it's good for selling/bidding or needs additional work. • Transcribe English notes from the back of the photos to its online description. • Translate Swedish notes from the back of the photos to English. • Research and add info when needed.
Functional Consultant/Enterprise System Service DeskOct 2012 - Apr 2013 (6 months)
• Handle ticket management activities viz. (Remedy CRM), Ticket Acknowledgement, Ticket Cancellation, Ticket Closure, Ticket Reassignment and Update of Tickets Log Sheet. • Middleman of SaaS end users and software developers. • Ticket resolver for business software issues, adjustments, as well as user account/access setup, modification, and deletion. • Daily email reporting of updated Ticket Status to Markets and Ticket Log Sheet to Regional Team.
Subject Matter ExpertMar 2009 - Jan 2012 (2 years)
• Mentor front line agents in both technical and customer service aspects to promote proper call handling (QA). • Make sure that services meet the company’s standards, policies, and rules. • Escalation Officer to issues that needs advanced coverage and to processes where the agent has limitations in accessing the CRM. • Ticket follow-up, ensuring total problem resolution. • Train front liner agents on current and upcoming technologies/issues to keep them updated, competitive, and knowledgeable.
Technical Support Representative Tier ISep 2007 - Feb 2009 (1 year)
• Real-time assistance to consumers’ technical queries and concerns (diagnosis, solution, service issues). • Configure pre-loaded software. • Manage and troubleshoot network applications and equipment. • Resolve performance and security issues. • Provide remote access support for system enhancement, configuration, and other in-depth network troubleshooting. • Enforce proper request handling, escalation policies, and procedures. • Resolve tickets in a timely manner.