Imej profil yidr
@yidr
Penanda Philippines Cavite City, Philippines
Ahli semenjak 29 Mac 2017
0 Cadangan

yidr

Dalam Talian Luar Talian
Hello and welcome to my profile. I am a fast learner, dependable and a trustworthy person. These qualities would make my current and future employers feel secure, knowing that I need no micromanagement to perform effectively. Briefly about my job experience, I have worked in HP for 5 years as a Supervisor in which I have mentored Front Line Agents in technical and customer service aspects of their calls/service tickets. I also worked for an IT Company [DB Wizards] as an Enterprise System Service Desk and later on as a Functional Consultant for Astra Zeneca. You may view my whole profile for a detailed information about my Employment History and job responsibilities for each.
$10 USD/hr
0 ulasan
0.0
  • N/AKerja Diselesai
  • N/AMengikut Bajet
  • N/ATepat Pada Masa
  • N/AKadar Ulang Upah

Portfolio

Ulasan Terkini

Tiada ulasan.

Pengalaman

Real Estate Concierge

Jan 2017 - Mar 2017 (2 months)

• Engage with e-mail leads through chat. • Tag leads accordingly (lead categorization). • Ask real estate related questions to profile buyers and sellers on their property preferences. • Forward chat logs to real estate agent/agency clients for follow-up.

Quality Control

Sep 2015

• Categorize old/vintage and contemporary images online. • Double checking tagging and description. • Calibrate photos' quality whether it's good for selling/bidding or needs additional work. • Transcribe English notes from the back of the photos to its online description. • Translate Swedish notes from the back of the photos to English. • Research and add info when needed.

Functional Consultant/Enterprise System Service Desk

Oct 2012 - Apr 2013 (6 months)

• Handle ticket management activities viz. (Remedy CRM), Ticket Acknowledgement, Ticket Cancellation, Ticket Closure, Ticket Reassignment and Update of Tickets Log Sheet. • Middleman of SaaS end users and software developers. • Ticket resolver for business software issues, adjustments, as well as user account/access setup, modification, and deletion. • Daily email reporting of updated Ticket Status to Markets and Ticket Log Sheet to Regional Team.

Subject Matter Expert

Mar 2009 - Jan 2012 (2 years)

• Mentor front line agents in both technical and customer service aspects to promote proper call handling (QA). • Make sure that services meet the company’s standards, policies, and rules. • Escalation Officer to issues that needs advanced coverage and to processes where the agent has limitations in accessing the CRM. • Ticket follow-up, ensuring total problem resolution. • Train front liner agents on current and upcoming technologies/issues to keep them updated, competitive, and knowledgeable.

Technical Support Representative Tier I

Sep 2007 - Feb 2009 (1 year)

• Real-time assistance to consumers’ technical queries and concerns (diagnosis, solution, service issues). • Configure pre-loaded software. • Manage and troubleshoot network applications and equipment. • Resolve performance and security issues. • Provide remote access support for system enhancement, configuration, and other in-depth network troubleshooting. • Enforce proper request handling, escalation policies, and procedures. • Resolve tickets in a timely manner.

Pendidikan

B.S. in Business Administration, Major in Business Management

2003 - 2007 (4 years)

Pengesahan

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