Imej profil zengm2019
@zengm2019
Penanda Philippines Mandaluyong, Philippines
Ahli semenjak 12 Ogos 2019
0 Cadangan

zengm2019

Dalam Talian Luar Talian
I am currently employed as a technical support representative on a BPO company here in the Philippines. I have experience working for 3 years as an office staff for different corporate offices. Also, I created a quotation and proposal if the customer requested. I can do managing email monitoring, I can do data entry, create a report using Microsoft word and excel.
$3 USD/hr
0 ulasan
0.0
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  • N/AKadar Ulang Upah

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Pengalaman

Technical Support Representative

Oct 2016

- Taking inbound and outbound calls for a printer / Telco account - Walk thru the customer for troubleshooting on Windows and MAC OS, android and IOS. - Sending email instructions to cus for further troubleshooting. - Processing replacement as often as needed. - Doing a line test if cus has dial tone issue. - Creating an onsite visit schedule for the unresolved issue over the phone via the system. - Email query support. - Creating an incident report in real-time and gave to the customer.

Sales Staff / Dispatcher

Dec 2013 - Jun 2016 (2 years)

Dispatcher Role Handling the following: - Drivers and helpers allocation - Scheduling deliveries for the next day ( branches and customer ) - Doing office works on creating reports and fabrication orders. Sales Role - Assisting clients in selling areas. - Making quotations and ordering items on warehouse - Scheduling the technical team ( after-sales service )

Pendidikan

Associate in Computer System Technology

2005 - 2007 (2 years)

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